Quality Assurance Auditor

This position is a full‑time remote Quality Assurance (QA) Auditor position working for Loyal Source Government Services (LSGS).

The QA Auditor is responsible for conducting independent, corporate‑level objective assessments of program and site operations to ensure compliance with contractual and Performance Work Statement (PWS) obligations, industry standards, and key performance indicators (KPIs). This role requires observing and analyzing operational processes and reporting findings to program and LSGS leadership in support of creating forecast projections of quality performance and customer satisfaction.

Regular and potentially short‑notice travel to multiple locations is expected to be up to 50 to 75%.

• Conduct independent site visits to program offices and medical clinics to assess compliance with contractual obligations, program plans and KPIs
• Conduct in‑briefs on audit approach and exit briefs on results with onsite managers
• Observe onsite workflows, patient or customer experience, and overall operational efficiency and quality
• Analyze and interpret data from site assessments to identify trends, risks, and areas for improvement
• Conduct subcontractor management quality reviews per program subcontract management, quality management, or program management plans
• Stay up to date on industry regulations, quality standards, best practices and process optimization strategies
• Maintain accurate documentation of assessments and recommendations
• Prepare and present detailed post‑site visit reports summarizing and detailing findings
• Foster a culture of continual improvement, accountability and excellence
• Collaborate with LSGS Quality and program leadership to support the continual improvement of the assessments and reports
• Assist with viewing potential new site locations and assist with new site set up

• Assist and develop and recommend corrective action plans to address identified non‑compliance issues.
• Assist and develop strategies to mitigate identified risks to ensure continuous compliance.
• Support updates to inspection protocols and training materials to reflect any new requirements.
• Help to maintain organized records of all inspections, findings, corrective actions, and follow‑up activities.
• Participate and collaborate with programme leadership to implement corrective actions and 5 Why Root Cause Analysis in a timely manner as necessary.
• Perform follow‑up inspections as necessary to ensure that corrective actions have been implemented.
• Develop and recommend improvement opportunities where appropriate.
• The QA Auditor participates with other QA team members to review requirements, identify controls, develop audit checklists, perform oversight activities, and perform assessments of contractual requirements, environmental and safety checks, local statutes, laws, and regulations, as well as other unique requirements during periods of high production start‑up, ramp‑ups and ongoing operations.
• Other duties as requested.

• Bachelor’s degree is preferred (5 years of healthcare quality assurance related experience may be considered equivalent to a bachelor’s degree)
• 2 to 4+ years of experience in the quality field, healthcare administration or medical field is a must
• Prior QA and/or auditing experience required
• Microsoft Office 365, strong written and verbal communication skills, and a valid driver’s licence
• Strong interpersonal collaboration skills and an ability to work independently
• Preferred Requirements
• Experience with quality and healthcare industry standards. Examples include but are not limited to ISO 9001, CMMI for Services, National Association for Healthcare Quality (NAHQ), The Joint Commission (TJC), and Occupational Safety and Health Administration (OSHA)
• Experience in an onsite or facility auditing program
• Experience in Lean, Lean Six Sigma and/or performing Gemba Walks
• Recent work performed within the medical field under major US Government Agencies such as Customs and Border Protection, Department of Veterans Affairs, Department of Defense, Centers for Disease Control, Health and Human Services, Office of Refugee Resettlement, or other major agencies at…