Director of Customer Experience & Quality Assurance
Listed on 2026-10-13
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Quality Assurance - QA/QC
Regulatory Compliance Specialist
Lennar is seeking a Director of Customer Experience to drive homeowner satisfaction by leading customer care initiatives, QA, and process improvements across cross-functional teams. The role focuses on advocating for customers, tracking metrics, and embedding a customer-centric mindset in operations.
The ideal candidate has 10+ years in CX/QA in residential construction, with 5+ years in senior leadership. In-person work at company sites is required; the position offers strong leadership growth
We invite applications for the Director of Customer Experience & Quality Assurance position located in Orlando, FL, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Director of Customer Experience & Quality Assurance role in the description above.
We appreciate your interest in this position.
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