ReStore Associate

The ReStore Associate supports the daily operations of a Habitat for Humanity ReStore location by providing outstanding customer service, processing sales transactions, pricing and merchandising donated goods, receiving and processing donations, and maintaining a clean, safe, and organized store environment. This position works under the direction of the ReStore Manager and Assistant Manager, operating across all areas of the store, including the sales floor, cash register, warehouse, receiving area, and loading dock.

The ReStore Associate also assists with training and supervising individual and group volunteers from diverse backgrounds and age groups, ensuring a positive and meaningful experience that supports the store’s operations and Habitat’s mission. This position is available as both a full-time.

• Provide courteous, prompt, and attentive service to customers and donors at all times, identifying and responding sensitively to customer needs.
• Operate the cash register efficiently and accurately, ensuring correct pricing, proper handling of transactions, and adherence to cash handling and closing procedures.
• Stay informed about current store promotions, advertisements, and pricing to assist customers effectively.
• Answer customer and donor questions about Habitat for Humanity’s mission and merchandise pricing.
• Relay customer concerns regarding merchandise, store conditions, or service to the ReStore Manager or Assistant Manager promptly.
• Ensure each customer and donor receives outstanding service by providing a courteous and professional interaction.

• Accurately price merchandise for sale, interpreting and applying established pricing procedures.
• Research prices for new or unique items and provide recommendations to the ReStore Manager or Assistant Manager.
• Maintain knowledge of existing and new products, including location and pricing.
• Assist with floor moves, merchandise displays, and visual presentation to maximize sales and create an inviting shopping experience.
• Determine fair market values of used furniture, building supplies, and other donated items using online research and other sources.

• Graciously accept drop-off donations from customers and assist with unloading items from vehicles.
• Provide donation receipts to every donor for adequate tracking and donation data entry.
• Review donation forms for completeness before donors leave.
• Assist with unloading merchandise from delivery trucks and transporting donations from the receiving area to the sales floor.
• Assist customers with loading large sold items into their vehicles.

• Work collaboratively with others to maintain store safety, cleanliness, and organization across the sales floor, warehouse, receiving area, and loading dock.
• Prepare bank deposits in accordance with ReStore procedures.
• Interpret and follow Habitat for Humanity and ReStore policies and procedures.
• Adhere to all ReStore safety regulations.
• Demonstrate commitment to quality improvement and continuous improvement initiatives within the ReStore.
• Participate actively as a team member in all aspects of store operations.

• Coordinate and collaborate with volunteers, donors, staff, and community service participants to create a positive and meaningful experience.
• Assist with training and supervising individual and group volunteers, providing direction and support as needed.
• Always demonstrate professionalism by maintaining a positive demeanor, showing courtesy and grace — even in challenging or stressful situations — while upholding the values and reputation of Habitat for Humanity.
• Carry out directions provided by the VP of ReStore, ReStore…