Technical Account Manager - Americas East

At Ocean Optics, We Measure What Matters. For over 35 years, we have led in the field of optical sensing and measurement innovation. Join a team where your ideas, identity, and passion for discovery are valued. From science to industry, we empower change through light. Bring your authentic self and help shape the future.

Job Type: Regular / Permanent

Role Type:
Full time

Ocean Optics is a fast-paced, high performing, and high growth organization recently named one of Orlando's Best Places to work! Our people thrive in an inclusive, innovative, and collaborative culture.

Join a team of world‑class experts driving innovation in optical and analytical technologies. As Technical Account Manager (TAM) you will drive revenue growth and customer engagement across the Eastern Territory. This role is part of our newly streamlined East–West territory model to deliver a seamless customer experience and accelerate strategic account development.

• Own and grow account relationships across the Eastern U.S., focusing on Industrial segments.
• Drive core instrument and solution sales, leveraging local presence for responsive customer support.
• Collaborate with Inside Sales Representatives (ISRs) to manage inbound leads, small accounts, and outbound prospecting.
• Partner with BDMs to support large OEM opportunities and strategic projects.
• Coordinate with OEM/Systems team on vertical market initiatives (e.g., Med Tech, Semiconductor, Energy, Environmental).
• Ensure continuity and high‑touch engagement for key accounts that span multiple regions or require long‑term cultivation.
• Deliver tailored solutions and technical guidance to meet customer needs.
• Provide on‑site support and consultative selling to enhance customer satisfaction and retention.
• Act as a trusted advisor, helping customers navigate product options, integration, and application‑specific challenges.
• Contribute to Ocean Optics’ commercial strategy by accelerating sales, expanding OEM business, and improving forecast accuracy.
• Support CRM enhancements and quoting automation to simplify the buying experience.
• Participate in training and team meetings to stay aligned with evolving goals and territory plans.
• Lead the sales cycle from prospecting through contract negotiation and post‑sale support, ensuring seamless customer experience.
• Provide accurate forecasting and pipeline visibility, contributing to strategic planning and business reviews.
• Strong analytical skills to assess market trends, customer needs, and competitive positioning.
• Commitment to continuous improvement and a growth mindset in developing both team capabilities and customer relationships.
• Represent the company at industry events, trade shows, and customer meetings to promote our capabilities and thought leadership.
• Other duties as assigned.

The ideal candidate is a strategic thinker with a strong technical background and a passion for building customer‑centric solutions. They are self‑motivated, results‑driven, and thrive in a collaborative, fast‑paced environment.

• Bachelor’s degree in engineering, Physics, Life Sciences, or related field; advanced degree preferred.
• 5+ years of technical sales or account management experience, ideally in photonics, spectroscopy, or scientific instrumentation.
• Proven ability to manage complex sales cycles and collaborate across teams.
• Strong communication, presentation, and relationship‑building skills.
• Experience working with cross‑functional teams to deliver integrated solutions.
• Excellent organizational and time management skills.
• Experience with CRM platforms (e.g., Salesforce) and data‑driven sales management.
• Comfortable navigating ambiguity and adapting to evolving customer and market needs.
• Experience working in a global or multi‑regional sales environment is preferred.
• Strong presentation skills with the ability to clearly articulate technical concepts to non‑technical audiences.
• Willingness to travel domestically as needed (30–50%).

Ocean Optics offers a comprehensive compensation package and health and wellness benefits. As a member of the Halma Group of companies (), employees enjoy excellent career development, networking, and advancement opportunities worldwide.

Ocean Optics is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.