Technical Account Manager - Americas West
Listed on 2025-12-20
-
Sales
Business Development, Sales Development Rep/SDR, Sales Manager, Sales Engineer
At Ocean Optics, We Measure What Matters. For over 35 years, we have led in the field of optical sensing and measurement innovation. Join a team where your ideas, identity, and passion for discovery are valued. From science to industry, we empower change through light. Bring your authentic self and help shape the future.
Job Type: Regular / Permanent
Role Type:
Full time
Job Description
About Us
:
Ocean Optics is a fast-paced, high performing and high growth organization that was recently named one of Orlando's Best Places to work! Our people thrive in an inclusive, innovative, and collaborative culture. Join our team of instigators of the possible where WE MEASURE WHAT MATTERS .For more information please visit
ABOUT THE OPPORTUNITY
Join a team of world-class experts driving innovation in optical and analytical technologies. As Technical Account Manager (TAM) you will drive revenue growth and customer engagement across the Western Territory. This role is part of our newly streamlined East–West territory model to deliver a seamless customer experience and accelerate strategic account development.
The Technical Account Manager (TAM) supports sales and customer relationships across the Western U.S. region. Working closely with Inside Sales Representatives (ISRs) and Business Development Managers (BDMs), the TAM manages accounts, responds to customer needs, and helps drive strategic growth. This full-time role reports to the Director of Inside Sales Americas and can be based at any U.S. office or remotely within the Western region.
As a Successful Technical Account Manager, this person will:
Own and grow account relationships across the Western U.S., focusing on Industrial segments.
Drive core instrument and solution sales, leveraging local presence for responsive customer support.
Collaborate with Inside Sales Representatives (ISRs) to manage inbound leads, small accounts, and outbound prospecting, ensuring full coverage of the territory.
Partner with BDMs to support large OEM opportunities and strategic projects.
Coordinate with OEM/Systems team on vertical market initiatives (e.g., Med Tech, Semiconductor, Energy, Environmental).
Ensure continuity and high-touch engagement for key accounts that span multiple regions or require long-term cultivation.
Deliver tailored solutions and technical guidance to meet customer needs.
Provide on-site support and consultative selling to enhance customer satisfaction and retention.
Act as a trusted advisor, helping customers navigate product options, integration, and application-specific challenges.
Contribute to Ocean Optics’ commercial strategy by accelerating sales, expanding OEM business, and improving forecast accuracy.
Support CRM enhancements and quoting automation to simplify the buying experience.
Participate in training and team meetings to stay aligned with evolving goals and territory plans.
Lead the sales cycle from prospecting through contract negotiation and post-sale support, ensuring seamless customer experience.
Provide accurate forecasting and pipeline visibility, contributing to strategic planning and business reviews.
Strong analytical skills to assess market trends, customer needs, and competitive positioning.
Commitment to continuous improvement and a growth mindset in developing both team capabilities and customer relationships.
Represent the company at industry events, trade shows, and customer meetings to promote our capabilities and thought leadership.
Other duties as assigned
ABOUT THE CANDIDATE
The ideal candidate is a strategic thinker with a strong technical background and a passion for building customer-centric solutions. They are self-motivated, results-driven, and thrive in a collaborative, fast-paced environment.
Our ideal candidate should possess the following combination of experience and qualities:
Bachelor’s degree in engineering, Physics, Life Sciences, or related field; advanced degree preferred.
5+ years of technical sales or account management experience, ideally in photonics, spectroscopy, or scientific instrumentation.
Proven ability to manage complex sales cycles and collaborate across teams.
Strong communication, presentation, and…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).