Facility Solutions Specialist

Facility Solutions Specialist Team Summary

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

The Facility Solutions Specialist (FSS) serves as a key contributor within the Facility Solutions (FS) sales model, working collaboratively to support and drive sales initiatives. This position engages with both existing and potential Staples Business customers via online chat, email, phone, video conferencing, and various digital sales channels. The FSS provides expert solutions within the Janitorial/Sanitation and Breakroom product categories, supporting the expansion of FS's share of wallet among its customers.

Additionally, the FSS regularly collaborates with Account Executives and cross‑functional partners to ensure seamless service and optimize client outcomes.

• Sells Janitorial/Sanitation and Breakroom products and solutions—including cleaning chemicals, janitorial paper, dispensers, hand soap, sanitizers, safety supplies, and coffee programs—using effective sales techniques.
• Conducts sales activities and solutioning via online chat and other digital sales channels.
• Supports Account Executives and Selling Partners in achieving business objectives.
• Handles pricing requests, customizes quotes, and presents proposals to organizational stakeholders.
• Utilizes marketing materials to demonstrate product and service value.
• Manages sales pipeline, reviews account spend, and processes quotes using digital tools.
• Collaborates with sales and cross‑functional teams to ensure optimal customer outcomes.
• Achieves or exceeds established performance targets.

• Customer Empathy:
  Demonstrates the ability to identify, understand, and address customer needs and interests, providing customer‑centric solutions.
• Digital Selling Agility:
  Motivated to learn and use different tools and digital processes coupled with human interaction, to match customer preferences.
• Selling Resiliency:
  Exhibits a capacity to avoid complacency, analyze areas for improvement based on previous experiences, and seize new opportunities.
• Relentless Selling:
  Consistently focuses on enhancing sales performance and surpassing established sales targets, quotas, and Key Performance Indicators (KPIs).
• Change Champion:
  Sees the value in doing things differently to make a difference for our customers.

Minimum Higher Secondary or Vocational Education. Secondary schools including vocational school or associate degree or an equivalent certification.

2+ years’ sales or customer service experience

• 2+ years’ sales or customer service experience
• High school diploma or GED required
• Janitorial/Sanitation or Breakroom industry experience
• 1+ years in B2B sales or customer service
• Proficient with Microsoft 365 or similar software

• Inclusive culture with associate‑led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
• Base salary $55,000 - $75,000 plus bonus

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call for more information.