Inventory Management Solutions Consultant

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Full Time

Customer Service/Support

Orlando, FL

Through strong interpersonal skills and with limited supervision, the Inventory Management Solution Consultant's (IMSC) primary role is enabling explosive revenue growth through solution opportunity management conducted primarily at customer locations. This includes on-site solution discovery, personalized recommendations, signings support, and installation oversight. Responsibilities may also involve supporting Customer Needs Analysis (B/CNA) agreements and collaborating on complex sales engagements with customer C-Suite personnel.

• Explosive sales growth through effective management of new solution opportunities is the ultimate responsibility of MSC's representative. This begins with comprehensive customer discovery and extends through installation oversight - primarily conducted at the customer's location.
• Proficient with all MSC/Class C inventory management solutions including, but not limited to, vending, VMI, VMI Inclusion, Crib Software, CMI, etc.
• Partners with key stakeholders to ensure customer needs are met through on-site data collection, solution discovery, and relationship building to enable explosive sales growth.
• Conducts detailed discovery on customer requirements - including process improvement, pricing concerns, and cost savings - at the customer location, resulting in increased signings and expedited installation timelines.
• Works continuously to shorten discovery and recommendation cycles (without sacrificing quality) to accelerate implementation timelines.
• Ensures recommended solutions are tailored to specific customer needs identified on-site.
• Provides financial assumptions supporting each recommended solution.
• Collaborates with sales partners to secure signed agreements in a timely fashion.
• Drives proficiency in the following customer-facing activities:
• Installations - periodically supports solution installations at customer locations.
• Break-Fix - provides on-site service when issues arise.
• Post-Install Support - ensures ongoing functionality and customer satisfaction.
• Supply Chain Optimization - performed based on customer-specific needs.
• Cancellation Support - assists with transition and resolution at site.
• Utilizes key tools, technology, and PPE to promote a safe working environment while onsite.
• Adheres to service level agreements to consistently deliver best-in-class results at the customer location.
• Mentors peers on Solutions programs and related systems, leveraging hands-on experience gained through on-site customer support, installations, and solution delivery.
• Maintains accurate and timely project documentation using Salesforce, aligned with on-site engagements.
• Provides feedback to management for continuous process improvement, grounded in customer location experience.
• Represents MSC Solutions at branch meetings and fosters partnerships with sales associates to enhance site-level execution.
• Supports team goals and objectives with a customer-first focus.
• Complies with MSC policies and procedures as documented in the associate handbook.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

What You Need:

• Bachelor's degree in business or the equivalent experience is required
• Minimum three years supporting value-added customer solutions / inventory management programs is required
• Knowledge of MSC-like product lines/services & MSC related experience is required
• Driver of execution, ability to work through complex situations
• Excellent verbal and written communication skills required
• Excellent interpersonal skills required
• Organizational & time management skills required
• Problem solving, and situational adaptability skills required
• Computer literacy & proficiency in word processing, spreadsheet & presentation…