Sales Operations Manager

Department: Retail

Employment Type: Full Time

Location: Remote - US

Rho Nutrition was founded to bring integrity and innovation to supplement manufacturing by prioritizing medically studied, high-quality formulations. Our products feature clinically proven ingredients using next-generation bio-delivery technologies to enhance cellular-level absorption and drive measurable health benefits. Founded with the vision to deliver unparalleled cellular absorption, we focus on transparency, effectiveness, and empowering individuals to understand and optimize their supplementation. Rho is committed to advancing the science behind wellness and helping customers invest in their health with efficacy-driven solutions.

Operating across Shopify DTC, Amazon, and national retail, Rho serves hundreds of thousands of customers and is scaling rapidly while maintaining our strict standards.

Retail is one of the fastest-growing parts of our business. Rho is on shelf at leading natural, conventional, and specialty retailers, including Sprouts, The Vitamin Shoppe, Wegmans, Hy-Vee, Erewhon, Fresh Thyme, and SCHEELS. We work with retailers both directly and through distribution partners like KeHE and UNFI, and we are adding new doors, channels, and items quickly.

We are looking for a [Sales Operations Manager] to own the operational engine behind our retail business. This role is central to how our retail business grows. The Sales Operations Manager reports directly to the VP of Sales and is the operational backbone of retail  will keep our existing retailer and distributor partnerships running smoothly, from item setup and promotions to deductions and reporting.

You will also help us win new ones by preparing the data, analysis, and new item submissions behind every pitch, and by making sure every new launch gets set up and executed cleanly. You will be the operational right hand to the VP of Sales and the person the sales team relies on to make retail run.

This is a role for someone who thinks like an owner. Retail never stops: submission deadlines are approaching, promotions are going live, orders are shipping, and deductions are posting whether or not anyone is watching. Owning that means staying close to what is happening, catching problems before they cost us, and getting things done without needing to be chased. When something is handed to you, you figure it out, get it done, and close the loop.

• New item setup with retailers and distributors, from first form to on-shelf
• Promotion execution across retailer and distributor portals
• Distributor & retailer portal management
• Trade spend tracking, from plan to actual
• Deduction and discrepancy resolution
• Order and PO visibility and reporting from the sales side
• Retail sales reporting and data, including SPINS and other syndicated retail data
• Cross-functional coordination between Sales, Operations, Logistics, Finance, and Marketing
• Record keeping for contracts, agreements, and item files
• The processes and systems that let retail scale

You are accountable for retail running cleanly, not for one account, one form, or one report.

• Own new item and SKU setup end to end with retailers and distributors.
• Submit and maintain promotions in retailer and distributor portals, and complete all promotional paperwork accurately and on time.
• Track every deadline so launches, resets, and promotions are never late because of us.
• Confirm that what runs at shelf matches what was agreed to, and flag issues before they become costly.

• Work day to day in distributor and retailer portals to keep item data, pricing, and promotions current.
• Serve as the go-to operational contact for distributor and retailer partners, resolving issues quickly and professionally.

• Track planned versus actual trade spend by account and promotion, and keep trade records accurate and ready for review.
• Partner with Finance on reconciliations and post-promotion analysis.
• Investigate deductions and chargebacks, separate valid from invalid, and drive disputes to resolution.

• Track POs, orders, and fill rates from the sales side in partnership with our Operations and Logistics teams, who own order processing and fulfillment.
• Spot risks like out-of-stocks or late shipments early and keep the sales team ahead of them.
• Pull and analyze…