Inside Sales

Seal Shield is searching to fill an Inside Sales role. This is a position with great growth potential but will require a lotof learning and company fun along the way! Working from our Orlando office and reporting to the EVP of Sales, the gifted candidate will be performing the following activities:

• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Responsible for communicating directly with Customers via telephone and e-mail, social media and chat.
• Responsible for maintaining basic product knowledge.
• Responsible for solving warranty and support issues.
• Responsible for documenting support issues inNetSuite.
• Responsible for implementing solutions, including warranty replacement product shipments.
• Responsible for issuing call tags to pick-up defective product from Customer when necessary.
• Responsible for identifying issues that require advanced support from Tech Support Team or Sales Team.
• Partner with the field sales representative in assigned territory to support team financial goals

Proficient in Microsoft office

BA or 2+ years of Customer Service or Inside Sales Experience

Experience working with CRM tools (Net Suite Preferred)

• Works well under pressure
• Ability to be an individual contributor supporting team goals
• Ability to multi-task, prioritize, and manage time effectively
• Excellent verbal and written communications skills
• Strong phone presence and experience answering and dialing dozens of calls per day
• Strategic thinking

The ideal candidate must be self-motivated with a proven track record in Customer Service or Inside Sales Support. The candidate must be comfortable in the dynamic atmosphere of a technical organization with arapidly expanding customer base. The Inside Sales / Customer Service Rep must possess strong communication skills via telephone and e‑mail along with the following:

• Ability to generate 100% Customer Satisfaction.
• Self-motivated with a proven track record in Customer Service.
• 2+ years of relevant experience in Inside Sales or Customer Service preferred.
• Basic knowledge and familiarity with Seal Shield products and lines of business.
• Able to identify customer’s needs and fulfill them.
• Able to identify customer’s problems and solve them.
• Ability to document incidents within Net Suite.
• Ability to facilitate product shipments.
• Ability to communicate service issues to Tech Support or Sales Teams.
• Ability to work well with other team members in anoffice environment.

We pride ourselves on having a “BEST IN CLASS” benefits package that NOBODY can match:

• Generous base salary
• Ownership thinking profit sharing quarterly bonuses
• 100% paid medical plan
• 12 week paid maternity program
• 3% yearly cost of living increase
• A bi-annual performance review system
• 30 PTO days to start (12 holidays, 3 volunteerism days, 15 vacation days)
• 401k safe-harbor plan that the company invests 3% regardless of employee contribution
• Yearly retreat (i.e., company cruise)
• And much more!!!!!
• Government maximum