Inside Sales Representative

Consistently conduct prospecting, outreach, follow-up, and qualification of assigned leads, keeping the CRM up to date and converting initial opportunities into sufficiently qualified deals for the Sales Coordinator to manage. Also support the administrative preparation of proposals, RFQs/RFPs, and sales documentation, ensuring information traceability and continuity throughout the sales process.

• Reports to:
  
  Sales Coordinator.

• Request additional information from a lead or prospective customer before considering an opportunity sufficiently qualified.
• Close or disqualify leads according to criteria established by the Sales Coordinator, documenting the reason in the CRM.
• Immediately escal to the Sales Coordinator.
• Request internal assistance to gather the documentation required for RFQs, RFPs, or proposal preparation, in coordination with the person responsible for sales.

• Review, categorize, and record in the CRM, daily, 100% of leads received through the website, campaigns, calls, emails, referrals, or other assigned sources.
• Actively pursue assigned leads through calls, follow-up calls, emails, messages, and other authorized sales activities until contact, qualification, or documented closure is achieved.
• Follow the outreach and follow-up schedules established by the Sales Coordinator and always maintain a scheduled next activity for active opportunities.
• Fully and consistently record in the CRM all relevant interactions, contact details, customer needs, products of interest, location, project timeframe, available budget, and any other information obtained.
• Apply established qualification criteria to determine whether a lead can be converted into a deal and transfer it to the Sales Coordinator when appropriate.
• Verify that the minimum required technical and commercial information is available before requesting a quotation or formal evaluation.
• Assist the Sales Coordinator in collecting and organizing information for proposals, quotations, and RFQ/RFP processes.
• Keep drawings, specifications, emails, customer documents, and commercial versions related to each opportunity organized in the CRM or an approved repository.
• Support the preparation of pipeline, lead conversion, activity, and sales forecast reports by maintaining accurate, up-to-date data.
• Provide administrative follow-up on issued proposals when assigned, documenting responses and next steps.
• Support documentation of purchase orders and the handoff of sold projects to internal departments, following the process established by the Sales Coordinator.
• Maintain the confidentiality of customer information, proposals, price lists, and technical and commercial documentation.

• Activities / Hour:
  Average number of valid sales activities recorded per hour effectively allocated to prospecting and follow-up.
• Lead Contact Rate:
  Percentage of assigned leads with successful contact or a documented response.
• Lead-to-Qualified-Deal Conversion:
  Percentage of leads worked that meet qualification criteria and are accepted as qualified deals.
• Qualified Deal Closed Contribution:
  Number and value of deals originated or qualified by the Sales Analyst that subsequently result in closed sales.
• CRM Data Quality:
  Percentage of leads/deals with required information, notes, pipeline stage, and next activity properly updated.
• Follow-up Cadence Compliance:
  Adherence to the established follow-up activity schedule for active opportunities.

• Education:
  
  Associate-level technical degree or university degree in Industrial Engineering, Business Administration, Management, Marketing, Logistics, or a related field.
• Experience:
  
  Preferably 1–2 years in B2B prospecting, inside sales,…