Assisted Living Sales Counselor

Westminster Towers
Orlando, FL 32801, USA

• Pay or shift range: $35 USD to $41 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

We are currently searching for an Assisted Living Sales Counselor to work in the Marketing & Sales. This role is responsible for internal and external sales and occupancy of Assisted Living and in certain circumstances Memory Support.

Schedule: This position is full-time, Monday-Friday, 8am - 5pm.

This position is responsible for:

• Manage the community’s AL sales process and provides customers with community-related information via personal visits, coordination of assessments and follow-up.
• Responsible for meeting or exceeding company sales metrics, meeting with prospective new residents through inquiries & closing tour process, including external community partners and referral sources. AL Sales Counselor will focus (with the team) on providing the resident and family with all necessary information to achieve optimal satisfaction and customer relations.
• Must be able to manage own schedule and complete multiple tasks in a timely and efficient manner.
• Must be able to independently initiate steps toward problem resolution in an efficient and effective manner.
• Responsible for regular communications with the Director of Sales, Executive Director, Corporate Director of Sales (AL/MS/NC), and Nursing Care management team as to bed availability as appropriate.
• Responsible for ensuring all sub-acute and Return to Home referrals are communicated with in a timely and appropriate manner with the goal of converting them to AL depositors.
• Ensures company expectations for follow up on all tours, leads, and open inquiries are completed in a timely manner.
• Ensures the admission packet is completed by incoming resident or responsible party and executed by the Executive Director and/or the Health Services Administrator.
• Responsible for external marketing to referral sources including but not limited to hospitals, physicians, future residents, family members and the community partners.
• Must maintain accurate data input and customer relationship management software on a daily basis.
• Must be able to participate in creating the strategic AL marketing and sales plan.
• Must be able to implement and manage the strategic marketing and sales plan.

Reporting Responsibilities and Minimum Standards:

• Complete Weekly Lead Status and Available Inventory Update
• Minimum of 3 Sales per month
• Minimum of 8 connected prospective resident calls per day
• Minimum of 2 connected referral source calls per day
• Minimum of 5 prospective resident appointments per week
• Minimum of 3 referral source appointments per week
• Implement and fulfill the following as part of the strategic sales and marketing plan:
  • Quarterly family/prospect lead generating referral events/efforts
  • Quarterly professional referral source lead generating event/effort

Education & Experience: Bachelor’s degree in health-related field or marketing with at least two (2) years' experience. Minimum one year experience in health care marketing and/or Assisted Living sales, case management or long term care. Working knowledge of Medicare, Medicaid, and managed care protocols in a long term care market preferred.

Our life Plan Community, Westminster Towers, located in bustling downtown Orlando near Lake Lucerne. We hold Joint Commission accreditation, a nationally recognized standard that reflects our commitment to safe, high-quality care. We are proud to be recognized for excellence in senior care
from U.S. News & World Report Best Nursing Homes for Rehab 2026, U.S. News & World Report Best Nursing Homes for Long-Term…