Account Manager

Title:

Project Manager

Location:

Orlando - Hybrid

Reports To:

COO
FLSA Status:
Exempt ACCOUNT MANAGERAndor Health Enterprise AI  
· Health Systems  
· Customer Success Full-Time Remote / HybridU.S. Based Healthcare Technology ABOUT ANDOR HEALTHAndor Health delivers enterprise-grade AI technology purpose-built for health systems. Our platform brings cutting-edge AI capabilities across the entire clinical and operational enterprise — enabling health systems to work smarter, move faster, and deliver better outcomes  partner deeply with our customers, embedding ourselves as a strategic extension of their teams.

THE OPPORTUNITY We are looking for an Account Manager who thrives at the intersection of complex healthcare environments and transformative technology. In this role you will own post-sale relationships across a portfolio of health system clients — from frontline providers to C-suite executives — driving adoption, satisfaction, and long-term partnership growth. This is a high-visibility, high-impact role that requires equal parts strategic thinking, operational excellence, and genuine relationship building.

WHAT YOU WILL DO Relationship Management
• Serve as the primary point of contact and trusted advisor for assigned health system accounts, building deep, durable relationships at every level of the organization.
• Navigate complex stakeholder ecosystems — engaging clinical end-users and department heads at the provider level while maintaining executive-level relationships with CMOs, CNOs, CIOs, and CEOs.
• Develop and execute tailored account plans that align Andor Health’s capabilities with each client’s strategic priorities and operational goals.

Deployment & Adoption
• Partner with implementation and clinical teams to oversee the successful deployment of Andor Health solutions across the enterprise, ensuring on-time, on-scope delivery.
• Drive measurable product adoption by understanding client workflows, removing barriers to use, and translating technology capabilities into tangible clinical and operational value.
• Proactively monitor account health metrics and take corrective action before issues escalate.

Strategic Growth
• Identify and pursue expansion opportunities within existing accounts, working closely with the sales team to grow footprint across departments and service lines.
• Develop and present business reviews, ROI analyses, and strategic roadmaps to executive stakeholders that reinforce the value of the partnership.
• Represent the voice of the customer internally, advocating for product enhancements and shaping priorities based on client feedback.

Prioritization & Execution
• Manage a dynamic portfolio of accounts simultaneously, balancing competing priorities with discipline and clear communication.
• Maintain meticulous documentation of account activity, risks, and opportunities in CRM systems, providing accurate forecasting to leadership.
• Collaborate cross-functionally with Product, Clinical Informatics, Engineering, and Support to resolve client issues swiftly and effectively.

WHAT WE’RE LOOKING FOR Required Experience
• 5+ years of account management, customer success, or client services experience in healthcare technology, health IT, or a related field.
• Demonstrated experience managing complex, multi-stakeholder relationships within health systems — including both clinical and administrative personas.
• Proven track record of managing and supporting the deployment of healthcare technology solutions in enterprise environments.
• Experience managing a portfolio of accounts with multiple simultaneous priorities across different stages of the client lifecycle.

Skills & Competencies
• Exceptional verbal and written communication skills — you can command a room with a CMO and are equally…