Personal Cruise Consultant Int

Job Summary

• Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects to identify travel needs, presenting and explaining Norwegian Cruise Line products, and making travel recommendations.
• Establishes and maintains quality customer relationships by delivering exceptional service, building rapport, identifying and meeting customer needs, and following up as necessary to close sale and meet or exceed revenue goals.
• Builds and maintains effective relationships with new and existing consumers.
• Maintains consumer prospect lists and contact database to identify client travel trends, proactively seeking opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
• Acquires industry and company knowledge to articulate cruise product features, benefits, pricing, and make recommendations, including promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and other shipboard amenities.
• Attends and actively participates in daily team meetings or relevant sales training to ensure appropriate sales techniques are used and accurate information is communicated to direct consumers.
• Participates in department‑approved mass e‑mail campaigns targeting specific guests’ profiles.
• Performs other job‑related functions as assigned.

High School Diploma or equivalent. Bachelor’s degree in Marketing, Business Administration, or related field preferred.

Minimum one year of sales experience; two years of sales experience preferred. Cruise sales experience a plus.

• Excellent verbal communication skills for effectively communicating with direct guests on the telephone and internally.
• Strong working knowledge of Norwegian Cruise Line’s products, including current fleet and ship itineraries.
• Ability to multi‑task and work in a high‑energy sales environment that is goal/quota driven.
• Adherence to a strictly enforced dress code is required.

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.