Customer Service Sales Representative

Are you interested in joining the International Business world and developing your customer service skills with more than just answering the phone or entering orders?

We are seeking a highly motivated Customer Service and Sales Team Member to join us and navigate the challenges of working in a fast-paced office environment. Individuals will need to communicate efficiently and follow up thoroughly with accuracy. Experience is not necessary. We will teach and mold you to succeed in the tough international business world; you bring the willingness and eagerness to learn and grow.

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high-level detailed accuracy while preserving customer satisfaction.

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Proven experience in customer service or sales roles, preferably in a related industry.
• Strong communication skills, both verbal and written, with the ability to engage customers effectively.
• Basic proficiency with CRM software and Microsoft Office applications.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Bilingual:
  English and Spanish

• Experience in SAP.
• Background in B2B or B2C sales with a track record of meeting or exceeding sales targets.
• Training or certification in sales techniques or customer service excellence.

• Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate information and resolving issues.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and pursue sales opportunities during customer interactions to achieve individual and team targets.
• Provide product demonstrations and explain features and benefits to support informed purchasing decisions.
• Handle customer complaints, propose appropriate solutions within set time frames, and follow up to ensure resolution.
• Enter and process customer orders in SAP, ensuring accuracy and comprehension.
• Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
• Generate and qualify sales leads to support business growth.
• Collaborate with other departments to address customer needs and improve service delivery.
• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance
• $18HR - $20HR depending on experience

Spices USA is an equal opportunity employer, dedicated to fostering an inclusive and diverse workplace. We encourage all qualified candidates to apply.