Director, Ticket Sales and Service

Description

Location Flexibility: The work location for this position has not yet been finalized and may vary based on business needs and the qualifications of the selected candidate. We are considering multiple potential hiring locations. Compensation will be determined in accordance with applicable law and may vary based on geographic location, experience, skills, and qualifications.

TMRW Sports Flag Football is seeking a hands-on revenue leader to build its ticket sales and service operation from the ground up. The Director of Ticket Sales and Service will shape the strategy, systems, and team needed to drive sustainable ticket revenue and deliver an exceptional customer experience.

This leader will oversee every ticket revenue stream across the league, including:

• Season memberships
• Partial plans
• Group sales
• Premium hospitality
• Single-game tickets

The Director will hire and lead the sales and service team, establish a clear playbook for selling and fulfilling tickets, and create a fan experience that builds loyalty and encourages repeat purchases.

This is a startup environment suited to a leader who thrives on building systems, testing ideas quickly, and turning early momentum into repeatable, sustainable growth.

• Lead the build-out of all ticket revenue streams: season memberships, partial plans, groups, premium hospitality and single-game sales
• Develop and manage the annual ticket sales and service business plan, budget and revenue forecast, with clear short-term targets and a long-term growth strategy
• Build a disciplined sales management process: pipeline tracking, account planning, proposals and weekly performance reviews
• Identify new lead sources and markets, including youth and amateur flag football communities, corporate buyers and local audiences
• Create and refine ticket products, packages and pricing that meet unmet fan needs and drive profitability

• Recruit, hire, train and develop the sales and service staff, including any inside sales and group sales functions
• Set performance expectations, coach to results and build a winning, accountable team culture
• Foster a startup, growth mindset of experimentation, fast learning and continuous improvement

• Own the end-to-end customer journey, from first purchase through renewal, including account service, fulfillment, ticket delivery and event-day support
• Establish service standards, response times and renewal and retention programs for members and group buyers
• Maintain personal relationships with key accounts and high-value customers

• Manage the ticketing platform and CRM, including lead organization, sales campaigns, results measurement and reporting
• Monitor revenue, attendance and conversion data, and adjust tactics to keep growth on track
• Partner with Marketing, Partnerships, Operations and league and club leadership on on-sale timelines, messaging, pricing and collateral
• Represent the league in the community and with corporate decision-makers in each market

• Bachelor's degree required
• 7+ years of ticket sales experience in professional sports, live entertainment or a related industry, with at least 3 years in a sales leadership role
• Proven record of building and leading sales teams that grew ticket revenue, ideally in a new or emerging property
• Hands-on experience selling season, group, premium and single-game inventory
• Working knowledge of ticketing platforms and CRM systems (such as Ticketmaster, Seat Geek,  or Salesforce)
• Experience developing budgets, revenue forecasts and sales management processes

• You thrive in a startup environment, navigating ambiguity and rapid change with a…