Security Officer

is a privately-held, American-owned contract security services company based in Atlanta, Georgia.

We provide innovative contract security service solutions across the US, which provide uncompromising value, cost effectiveness and results to our clients.

Our business model is based on creating and delivering operational excellence to each and every customer by selecting the right people, training them to exceed our customers’ requirements and providing them with a culture that is focused on 100% customer and employee satisfaction.

Position Summary

A security officer is responsible for helping protect a client’s physical, human and intellectual assets and deliver “legendary” customer service in the performance of their duties. Security officers are required to perform a wide range of duties based on the nuances of a client’s property, the services agreement between the client and Secur America and the post where the officer is to be assigned.

Duties/Responsibilities

Provide “LEGENDARY and RESPONSIVE” customer service in representing Secur America and the client based on site and post instructions.

Help deter, deflect, detect, investigate and/or resolve all activity that could result in loss or liability for the customer including criminal incidents, fire hazards and safety conditions.

Serve as a representative of the client in noticing and remedying any condition that could reflect poorly on the client’s brand.

Enforce client security, safety and fire/life safety rules, procedures and protocols.

Maintain a high level of visibility, vigilance and professionalism while on post and while on patrol.

Effectively and efficiently respond to client, contractor and visitor inquiries and service requests; graciously assist all parties as needed.

Conduct proactive and comprehensive interior and exterior security patrols and inspections of the property.

Immediately and appropriately respond to emergency situations according to specified protocols.

Complete required reports, logs and paperwork in a timely method that meets or exceeds account quality standards.

Fully comply with the terms of Secur America’s security services agreement, site post orders/procedures and client performance standards

Perform other duties as required

EXPERIENCE

Previous customer service and/or security experience desired

EDUCATION

High School Diploma or GED

COMPETENCIES

Excellent appearance and professional demeanor

Good listening, verbal and written communication skills

Sound judgment

Computer literate and ability to use email, access the internet and use Microsoft Word

GENERAL REQUIREMENTS

Must be 21 years or older

Ability to successfully pass a thorough background investigation and drug test

Valid driver’s license

Must meet all requirements to obtain a security officer’s license (applicable in only those jurisdictions that require such a license)

All your information will be kept confidential according to EEO guidelines.