Lead Technician

Service Master Restoration by Royalty provides 24/7 emergency disaster restoration services, including water, mold, fire, odor, board up, tarping, hoarding, contents, and repairs. The company serves residential, commercial, education, healthcare, and other facilities, offering comprehensive restoration solutions across diverse environments. As a family-owned and operated business aligned with a national brand, Service Master Restoration by Royalty combines a personal, customer-focused approach with strong operational capabilities.

The team is committed to responsive service, high-quality workmanship, and helping clients restore their properties and peace of mind after unexpected events.

The Lead Technician is a full-time, on-site role based in Orlando, FL, responsible for overseeing and performing disaster restoration services on residential and commercial properties. This role leads field crews in tasks such as water extraction, structural drying, mold remediation, fire and smoke cleanup, odor removal, contents handling, and repairs. The Lead Technician coordinates job-site activities, ensures adherence to safety and quality standards, and communicates clearly with customers, insurance representatives, and supervisors.

Daily responsibilities include assessing damage, implementing restoration plans, monitoring project progress, maintaining tools and equipment, completing documentation, and training or mentoring technicians. The role requires flexibility to respond to emergency calls, work in varied environmental conditions, and support the company's customer service-focused mission.

• Strong technical knowledge in disaster restoration services, including water mitigation, structural drying, mold remediation, fire and smoke cleanup, odor control, and basic repairs.
• Demonstrated leadership skills, with experience supervising crews, delegating tasks, mentoring team members, and maintaining a safe, efficient job site.
• Effective communication and customer service abilities, including explaining restoration processes, managing expectations, and documenting work clearly and accurately.
• Ability to read and follow work orders, use restoration equipment and tools safely, and adapt to changing job-site conditions and priorities.
• Physical capability to perform field work, including lifting, carrying equipment, climbing ladders, standing for extended periods, and working in various indoor and outdoor environments.
• Basic computer or mobile device skills for using job management software, logging site notes, and completing required reports.
• Valid driver's license with a good driving record, and reliable transportation to and from job sites.
• Previous experience in restoration, construction, facilities maintenance, or a related field; industry certifications (e.g., IICRC) are a plus.
• Availability to work occasional evenings, nights, weekends, and on-call shifts as needed for emergency response.