Service Writer​/Administrator

Dynamic Equipment is seeking an experienced, motivated, and customer-focused Heavy Equipment Service Writer/Administrator to join our growing Service Department. This position will be responsible for working directly with customers, technicians, and management to ensure a smooth and efficient service experience from initial check-in through completion of the repair.

What We Are Looking For

The ideal candidate understands that a great Service Writer/Administrator serves as the vital link between the customer and the Service Department. Success in this role requires strong computer proficiency, including the ability to quickly learn and effectively utilize multiple dealership and business software systems. The successful candidate will communicate clearly, stay organized, understand equipment repairs, and keep customers informed throughout every stage of the service process.

Experience in the heavy equipment industry and bilingual English/Spanish proficiency are highly valued, as they enhance the ability to serve our diverse customer base.

What You’ll Do -
Key Responsibilities

• Greet customers and accurately identify their service, maintenance, and repair needs.

• Write detailed repair orders and document customer concerns.
• Communicate effectively with customers regarding repairs, estimates, parts, and completion times.
• Work closely with technicians to understand and communicate equipment issues.
• Prepare estimates, obtain customer approvals, and provide regular repair updates.
• Coordinate equipment inspections, troubleshooting, maintenance, and repairs.
• Review technician recommendations and ensure all necessary work is properly documented.
• Monitor open repair orders and follow up to keep jobs moving efficiently.
• Assist with warranty claims and documentation when required.
• Maintain accurate customer, equipment, and repair information in dealership systems.
• Utilize computer systems and service software efficiently for estimates, work orders, parts, and customer communication.
• Maintain a high level of customer satisfaction and professionalism.
• Assist with the coordination and movement of equipment when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

What You'll Bring To The Table

• Professional, positive, and customer-service-oriented "can-do" attitude.
• Greet customers and accurately identify their service, maintenance, and repair needs.
• Write detailed repair orders, document customer concerns, and maintain accurate customer, equipment, and repair records within dealership systems.
• Coordinate equipment inspections, troubleshooting, maintenance, and repair activities.
• Work closely with technicians to understand equipment issues, review repair recommendations, and ensure all necessary work is properly documented.
• Prepare estimates, obtain customer approvals, and communicate repair recommendations, parts availability, costs, and completion timelines.
• Provide regular updates throughout the repair process while maintaining a high level of customer satisfaction and professionalism.
• Monitor open repair orders and proactively follow up to keep jobs progressing efficiently.
• Utilize computer systems and service software effectively for estimates, work orders, parts inquiries, billing and customer communication.
• Maintain a high level of customer satisfaction and professionalism.
• Assist with warranty claims and documentation when required.
• Assist with the coordination and movement of equipment when necessary.

Qualifications

• Minimum education:
  
  High School diploma or equivalent required.
• Three to five years’ experience as a Service Writer, Service Advisor, or similar role; heavy equipment/construction equipment industry preferred.
• Strong knowledge of heavy…