Elite Residential & Commercial Plumber, White-Glove Service

Benefits:

Health insurance

Paid time off

Competitive salary

Dental insurance

Opportunity for advancement

Vision insurance

Job Description

Carhart Plumbing Inc. is seeking an experienced Residential & Commercial Service Plumbing Technician to provide professional plumbing service, diagnostics, repair, installation, and maintenance throughout Palm Beach, Martin, and St. Lucie Counties.

The technician represents Carhart Plumbing Inc. while working in occupied homes, estates, offices, retail spaces, and other commercial properties. The successful candidate must demonstrate exceptional technical skill, sound judgment, discretion, cleanliness, communication, and respect for each client's property and privacy.

WHITE-GLOVE SERVICE STANDARD Every visit should protect the client's property, privacy, time, operations, and confidence in Carhart Plumbing Inc. The technician must communicate clearly, work neatly, document accurately, and leave the work area clean and orderly.

Core Responsibilities

• Perform residential and commercial plumbing diagnostics, repairs, maintenance, fixture replacements, and installations in occupied homes, estates, offices, retail spaces, and other commercial properties.

• Accurately diagnose plumbing problems, explain findings in clear nontechnical language, and present recommended repair options to the client or authorized representative before proceeding.

• Protect floors, walls, cabinetry, furnishings, landscaping, and finished surfaces using appropriate drop cloths, shoe protection, barriers, and clean work practices.

• Maintain a clean, professional appearance and company vehicle; arrive prepared with appropriate tools, common service materials, and required safety equipment.

• Treat clients, family members, household staff, estate managers, property managers, vendors, and other trades with courtesy, patience, and discretion.

• Respect client privacy and confidentiality. Do not discuss client identities, property details, valuables, security systems, or work performed outside company-authorized communication.

• Photograph and document conditions before, during, and after work when appropriate; record labor, materials, findings, and next-step recommendations in company systems.

• Use InFlow, company iPad or tablet, email, and other company systems for timekeeping, materials, scheduling, communication, and service documentation.

• Request stock, specialty materials, equipment, or support in a timely manner so client service is not delayed.

• Coordinate professionally with the Service Manager, office staff, property managers, contractors, designers, and other trades when service work affects larger projects or occupied areas.

• Identify potential additional plumbing concerns observed during service and communicate them responsibly without creating unnecessary alarm or pressure.

• Follow all company safety procedures, applicable Florida plumbing requirements, manufacturer instructions, and accepted trade practices.

• Assist or direct apprentices or helpers when assigned while maintaining responsibility for workmanship, professionalism, and site condition.

• Perform other duties assigned by management.

Residential and Commercial Client Service Expectations

• Call or communicate as directed before arrival; be punctual and notify the office immediately of delays or schedule changes.

• Introduce yourself professionally, confirm the scope of the visit, and ask about property-specific rules before beginning work.

• Use respectful language and maintain a calm, solution-oriented demeanor even when the client is frustrated or the repair is complex.

• Keep noise, dust, debris, doors or gates left open, and disruption to household or business operations to the minimum practical level.

• Never use client…