Plumbing Service Technician Level 2

Location: North Venice, FL

Job :215

# of Openings:1

Position Title:

Plumbing Service Technician Level 2
Department:

Plumbing

Reports to:

Greg Kowatch
Employment Status:
Full-Time
FLSA Status:
Nonexempt

The Plumbing Service Technician Level 2 is a highly skilled residential plumbing professional responsible for diagnosing, repairing, installing, and replacing complex plumbing systems while providing exceptional customer service. This technician performs advanced diagnostics, manages all installations, mentors junior technicians, and serves as a technical resource for the plumbing team.

Level 2 technicians are expected to independently complete virtually all residential plumbing service calls, consistently deliver high-quality workmanship, maintain excellent customer satisfaction, contribute to the overall success of the department through leadership, technical expertise, and coaching.

• Diagnose and repair complex residential plumbing systems.
• Perform advanced troubleshooting of water, drain, gas, and sewer systems.
• Install and replace all residential plumbing fixtures and equipment.
• Perform major plumbing repairs and system replacements.
• Install and service traditional and tankless water heaters.
• Install water treatment and filtration systems.
• Perform sewer spot repairs and water service replacements.
• Complete whole-home re-pipes with other technicians
• Install gas piping for residential appliances.
• Build accurate repair and replacement estimates.
• Present Good / Better / Best solutions to homeowners.
• Educate customers on repair options and long-term system reliability.
• Mentor Level 1 technicians, lead by example, identify training opportunities.
• Assist management with technical training.
• Maintain a clean, organized, fully stocked service vehicle.
• Create and maintain a compelling customer experience.
• Safety:
  Plays a crucial role in preventing workplace injuries by following safety guidelines, using equipment correctly. Reports any unsafe conditions or actions to management immediately.
• Other duties as assigned.

• 5+ years of residential plumbing experience.
• Strong understanding of residential plumbing codes.
• Valid driver’s license with clean driving record.
• Ability to safelyoperatecompanyvehicle.
• Ability to use mobile technology and Service Titan software(or similar).
• Ability to work independently and efficiently.
• Ability to lift equipment and work in residential environments.
• Must be able to pass a background check.
• Must be drug-free and able to pass new hire and random drug screenings.
• Demonstrate the willingness to invest in tools used in the installation of plumbing equipment.

• Tankless water heater experience
• Drain cleaning experience
• Leadership or mentoring experience
• Experience in residential service plumbing environment

• Typical work week is Monday to Friday, 8am to 5pm, with potential for overtime and on-call requirements.
• Must embrace and be comfortable with our Mission statement:
  To comfort all in such a way that: (1) they are compelled to tell others about their experience, and (2) it honors the Great Comforter, Jesus Christ.
• We expect and encourage all Tri County employees to have a growth and improving mindset. This means they believe they can improve whatever they’re doing with effort.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
  • While performing the duties of this position, the employee is regularly required to talk or hear. The…