Case Manager – HOPWA

Overview

The Housing Case Manager provides housing case management services, including assessing the client’s needs, conducting housing evaluations/assessments, determining eligibility, developing individualized care plans, and maintaining documentation of services and staff activities. Providing education and support to clients, family members, and landlords as required. Making appropriate referrals and consultations both within and outside the agency based on housing needs identified and recommendations.

Monitoring all aspects of clients’ housing situation. Preparing and maintaining client records to the standard of Miracle of Love (MOL).

Provides housing case management services for assigned clients that include assessment, planning, linking, monitoring, and advocacy according to Miracle of Love, Inc. policies and procedures to achieve successful outcomes. Provide housing case management to homeless clients or clients with eligible housing emergencies. Conducts comprehensive client assessments to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information as appropriate, and develops appropriate case plan.

Develops support systems to meet client needs by identifying and coordinating a variety of available services necessary to maintain independent living, and when possible, self-sufficiency and family stabilization. Conducts housing crisis intervention with homeless or clients with housing emergencies as necessary by HUD guidelines. Monitors and verifies services provided to each client on a monthly basis, determining the quality and effectiveness of services provided.

Assess, orient, and facilitate the entry of clients to the HOPWA (Housing Opportunity for People with AIDS) program.

Meets services productivity (direct client services) standard of 540 units per month for the provision of Case Management services in accordance with applicable quality criteria, which are supported by appropriate record documentation, which meet specifications, documentation, requirements with Miracle of Love’s standards.

Direct Client Service:

• Develop and complete housing assessment and care plan for each client enrolled in the housing program.
• Collect and maintain relevant documentation that indicates client housing need.
• Provide appropriate resources, tools and counseling to assist participants in achieving their case plan goals.
• Document and maintain up-to-date information on services provided to participants in assigned electronic database.
• Coordinate appropriate housing placement for clients according to their specific situation.
• Provide referrals to and coordinate services for medical case management, non-medical case management, peer services, substance abuse treatment, and job training. All referrals provided should be recorded in electronic database.
• Develop positive relationships with community partners.
• Collaborate with other departments and agency programs to maximize participant outcomes, program goals and agency mission.
• Prepare request for financial assistance and submit all required supporting documentation to supervisor for approval.
• Re-assess participants receiving financial assistance every month to assess participants progress and needs.
• Interface with landlords whenever necessary to mitigate issues or advocate for participants.
• Conduct financial coaching session with clients that include assisting clients with understanding household responsibilities and requirements, create and adhere to household budget and build other skills needed for independent living.

• Maintain proper appointment scheduling through individual Microsoft Outlook and Squarespace Scheduling calendars.
• Completes preliminary assessment process for persons seeking services from the agency to collect demographic information, and pertinent medical history.
• Initiates review of prospective client eligibility and initiates continued review for all active clients.
• Completes and/or makes referrals for assessments and evaluation processes in accordance with client needs and/or treatment objectives.
• Respond to information requests from other…