Field Outreach Senior Case Manager for Veterans - Orange

SALT Outreach Inc Field Outreach Senior Case Manager for Veterans Orlando, FL
· Full time Apply for Field Outreach Senior Case Manager for Veterans

This position is responsible for overseeing the Field Outreach Veterans Case Management program and the Implementation of policies and procedures that will contribute to successful service delivery and positive client outcomes. The Field Outreach Senior Case Manager is also responsible for providing support and accountability to Field Outreach Case Management Staff and interns and for collaborating with other departments within the organization to improve processes and carry out the organization’s mission.

The Field Outreach Senior Case Manager may also be required to intervene in crises, bridge the gaps in service delivery, and fill Case Management needs.

SALT Outreach Inc. operates a mobile drop-in center for people experiencing homelessness. Currently, SALT operates five days a week in downtown Orlando, serving up to 200 people per day with 12 different services which includes case management and mental health counseling. Our mission is to share Christ's love by serving the unsheltered through comprehensive mobile drop-in centers. Our vision is that every metropolitan area in the US has a comprehensive drop-in center for people experiencing homelessness.

SALT has seen rapid growth over the past few years and has a team of 47 people. We are looking to expand our team with people who have hearts for our friends experiencing homelessness.

Responsibilities and Duties:

Program Development and Planning

• Collaborate with the direct supervisor and the Leadership team to develop and implement workflows for the Field Outreach veterans program.
• Identify areas for growth and develop strategies to enhance program processes and outcomes.
• Evaluate program effectiveness through collection of data, assessment of processes, and obtaining client feedback
• Keep up to date on best practices and policy changes as it relates to veterans benefits and programs
• Provide guidance and support to Case Management staff and Interns in their job roles
• In collaboration with the direct supervisor, conduct training and workshops to ensure that Case Management staff is kept up to date on changing trends policies and procedures that will affect service delivery
• Conduct regular team meetings, Interviews as needed, and performance evaluations and hold staff accountable to the Organization’s standards
• Encourage professional growth and provide resources for continued learning and development.

Case Management

• Oversees the day-to-day operations of the Field Outreach Veteran’s program
• Educate veterans and their families about resources and benefits available to them
• Intervene in crises and emergencies and provide Case Management support as needed
• May be required to provide transportation to clients or for client services
• Serve as an advocate for veterans and their families

Collaboration and Coordination

• Identify and connect with service providers and community partners that may provide a benefit to the client population served
• Collaborate with other departments to refer and obtain needed services for clients
• Will explore unsheltered locations such as parks, encampments, cars, abandoned buildings, wooded areas, and identify unsheltered clients.
• Will complete engagement forms with unsheltered clients to determine needs and inform them about SALT services and other services in the community that are available to them.
• Possibly provide transportation/transportation resources for clients to be able to participate in programs and services.

Documentation

• Keep detailed internal notes for each client in a secure location. Maintain privacy and confidentiality of all notes taken.
• Complete documentation in both Jotform and the Homeless Management Information System
• Enter service transactions in HMIS for each client interaction and service delivery
• Keep up to date on best practices and privacy guidelines related to documentation.

Supervision

• Assist in supervising Social Work Interns from local Universities/Colleges as directed
• Assist in the interviewing and orientation of new social work Interns as…