Field Outreach Senior Case Manager for Veterans

Field Outreach Senior Case Manager for Veterans

Join to apply for the Field Outreach Senior Case Manager for Veterans role at SALT Outreach at UCF
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Posted 2 days ago – be among the first 25 applicants.

SALT Outreach Inc. operates a mobile drop‑in center for people experiencing homelessness. Currently, SALT operates five days a week in downtown Orlando, serving up to 200 people per day with 12 different services that include case management and mental health counseling. Our mission is to share Christ’s love by serving the unsheltered through comprehensive mobile drop‑in centers. Our vision is that every metropolitan area in the US has a comprehensive drop‑in center for people experiencing homelessness.

SALT has seen rapid growth over the past few years and has a team of 47 people. We are looking to expand our team with people who have hearts for our friends experiencing homelessness.

• Collaborate with the direct supervisor and the Leadership team to develop and implement workflows for the Field Outreach Veterans program.
• Identify areas for growth and develop strategies to enhance program processes and outcomes.
• Evaluate program effectiveness through collection of data, assessment of processes, and obtaining client feedback.
• Keep up to date on best practices and policy changes as it relates to veterans benefits and programs.

• Provide guidance and support to Case Management staff and interns in their job roles.
• Conduct training and workshops to keep Case Management staff up to date on changing trends, policies, and procedures.
• Conduct regular team meetings and performance evaluations, holding staff accountable to the organization’s standards.
• Encourage professional growth and provide resources for continued learning and development.

• Oversee the day‑to‑day operations of the Field Outreach Veteran’s program.
• Educate veterans and their families about resources and benefits available to them.
• Intervene in crises and emergencies and provide Case Management support as needed.
• May be required to provide transportation to clients or for client services.
• Serve as an advocate for veterans and their families.

• Identify and connect with service providers and community partners that may provide benefit to the client population served.
• Collaborate with other departments to refer and obtain needed services for clients.

• Explore unsheltered locations such as parks, encampments, cars, abandoned buildings, wooded areas, and identify unsheltered clients.
• Complete engagement forms with unsheltered clients to determine needs and inform them about SALT services and other services in the community that are available to them.
• Possibly provide transportation resources for clients to be able to participate in programs and services.

• Keep detailed internal notes for each client in a secure location, maintaining privacy and confidentiality.
• Complete documentation in both Jotform and the Homeless Management Information System.
• Enter service transactions in HMIS for each client interaction and service delivery.
• Keep up to date on best practices and privacy guidelines related to documentation.

• Assist in supervising Social Work Interns from local universities/colleges as directed.
• Assist in the interviewing and orientation of new social work interns as directed.
• Assist in conducting training with social work interns as a group and individually as directed.
• Be an ongoing resource and coach for interns throughout their internship experience.

Additional duties may be assigned by the Social Services Manager and SALT’s Leadership Team.

Requirements

• Must have a Bachelor in Social Work (BSW) or equivalent degree.
• Master’s preferred.
• Excellent verbal and written communication skills.
• Strong problem‑solving and interpersonal skills.
• Organized, accurate, thorough, detail‑oriented, and able to monitor work for quality.
• Intermediate level with MS Office Suite and Google Docs.

Preferences

• Experience working with the homeless population.

• Ability to lift to 50 pounds.
• Ability to stand, walk,…