Guest Service Professional PT

Position: Guest Service Professional

Reports To: Manager of Guest Services

Status: Part-Time Hourly – Non-Exempt

Pay Range: $14.00/hr - $14.00/hr

Under the direct supervision of the Shift Supervisor and the general guidance of the Guest Services Supervisor, the Guest Support Professional will be responsible to assist Coalition Guests, Staff, Visitors, and Volunteers in various capacities while promoting the safety of guests, staff, volunteers, visitors, and community members. The position requires a high degree of professionalism, commitment, and adaptability to uphold Coalition Values and maintain an environment of dignity, respect, and cooperation.

• Provide services for guest needs by offering hygiene items, clothing, and cleaning supplies.
• Assist with receiving donations, retrieving property, and aiding in meal service times.
• Provide assistance and information to visitors, volunteers, and donors.
• Report safety, security, and facility concerns to appropriate staff and document if warranted.
• Conduct regular rounds as assigned and maintain radio communications while on duty.
• Perform routine room and locker checks.
• Maintain cleanliness of bed areas/rooms for new intakes.
• Complete guest belongings logs.
• Address crisis situations if needed and contact appropriate support such as staff, emergency medical services, or law enforcement.
• Submit accurate written documentation as per agency policy in a timely fashion.
• Communicate with guests and other staff on an ongoing basis.
• Coordinate with guests to accomplish special projects, chores, and facility upkeep.
• Maintain a clean and safe work environment.
• Complete assignments and housekeeping duties daily as instructed by immediate supervisor.
• Move property and donations up to 30 lbs. as outlined by agency policy.
• Monitor assigned area as directed by immediate supervisor.
• Conduct after-hours intake for CERS VETS program if needed outside of regular intake hours.
• Attend staff meetings and trainings as required.
• Perform job duties in assigned areas as directed by immediate supervisor.
• Perform other duties as directed by immediate supervisor.
• Exhibit a high degree of professionalism, commitment, and adaptability.
• Uphold Coalition Values and maintain an environment of dignity, respect, and cooperation.

This job description does not imply that these are the only duties to be performed by the employee in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by any person authorized to give instructions or assignments. This description excludes the marginal functions of the position that are incidental to essential job duties.

All duties, responsibilities, and requirements are vital to the job. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

Entry level

Full-time

Management and Manufacturing

Individual and Family Services