Diversion Assistant

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This range is provided by Coalition for the Homeless of Central Florida. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$18.00/hr – $18.00/hr

POSITION: Diversion Assistant

REPORTS TO: Diversion Program Manager

STATUS: Hourly – Non-Exempt – Full-Time

Under the direct supervision of the Diversion Program Manager, the Diversion Assistant supports walk-in clients by identifying safe, appropriate alternatives to shelter entry whenever possible. This role assists the housing counselors in collecting information, providing immediate problem-solving support, coordinating resources, and documenting outcomes. The Diversion Assistant plays a key role in reducing shelter demand and improving system flow, aligned with Housing First principles.

• Conduct intake screenings with clients presenting for shelter or services.
• Assist in identifying diversion opportunities such as reunification with family/friends, temporary arrangements, or other housing options.
• Provide conflict resolution and mediation services with clients’ landlord, family, or friends.
• Support documentation of diversion attempts and outcomes in the Homeless Management Information System (HMIS).
• Complete daily/monthly reports accurately and in a timely manner.
• Coordinate with housing specialists, housing navigators, and community providers for referrals and warm handoffs.
• Follow up with diverted clients as appropriate to ensure temporary solutions remain stable.
• Assist clients with access to mainstream services and benefits.
• Assist clients in identifying safe, affordable housing opportunities and actively advocate with landlords, property managers, and housing agencies to promote successful placements and reduce access barriers.
• Maintain accurate records, confidentiality, and adherence to agency protocols.
• Treat all guests, volunteers and staff with respect and dignity.
• Productivity measurements will be monitored closely. Productivity will be measured based on the number of clients successfully diverted. Expectation is no less than thirty (30) clients successfully diverted per month.
• Perform other duties necessary for the effective operation of the program, and other duties as assigned by the Diversion Program Manager.

• Associate’s degree or equivalent number of college credits in a social services field.
• Individuals without a degree will be considered with five or more years of documented social service experience.
• Experience in homeless services, case management, mental health, permanent supportive housing, and/or rapid rehousing preferred.
• Flexible availability, including evenings and weekends, to meet clients at convenient times.
• Proficiency in written and verbal communication.
• Bi-lingual candidates and veterans are encouraged to apply.

• Ability to engage empathetically and non-judgmentally with individuals in high-stress situations.
• Ability to build rapport and help resolve immediate housing crises.
• Strong conflict resolution, critical thinking, and problem-solving skills.
• Cultural competence across all populations.
• Ability to manage a work schedule, meet deadlines, and keep appointments.
• Proficiency in Microsoft Excel, Outlook, Word, and ability to quickly learn new systems.
• Ability to maintain confidentiality and follow agency protocols.

This job description does not imply that these are the only duties to be performed by the employee in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by any person authorized to give instructions or assignments. This description excludes the marginal functions of the position that are incidental to essential job duties.

All duties, responsibilities, and requirements are vital to the job. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

Entry level

Full-time

Administrative

Industries:
Individual and Family Services

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