Direct Care Advocate - Part Time Emergency Bed Program

The Direct Care Advocate for our Emergency Bed program provides compassionate, trauma-informed support to adult survivors entering Samaritan Village's Emergency Bed Program. This role is responsible for maintaining a safe, structured, and welcoming shelter environment while assisting participants through crisis stabilization, daily living support, transportation, safety planning, and the early stages of recovery. Working collaboratively with the Case Manager and Program Leadership, the Direct Care Advocate helps promote participant safety, dignity, and empowerment while ensuring accurate documentation, confidentiality, and the smooth operation of the emergency shelter.

Ideal candidates are compassionate, dependable, and thrive in a fast-paced, mission-driven environment supporting vulnerable populations.

The mission of Samaritan Village, Inc. is to provide a safe place where women who have recovered from sex trafficking can heal from trauma, recover from addiction, and take back their lives to become catalysts for change in their communities. Our vision is to see all communities where women are free from sexual exploitation and are being restored to wholeness in Christ.

We are a 501c3 nonprofit founded in 2009.

This position will allow you to be part of a team and mission that deeply impacts the lives of survivors in Orlando and beyond. You will be working closely on a team and with staff who care. Prepare to have fun, work hard, and be a catalyst for change!

POSITION DESCRIPTION SUMMARY

The Emergency Bed Program Direct Care Advocate provides direct supervision, support, and trauma-informed care to adult survivors entering Samaritan Village's Emergency Bed Program. This position is responsible for maintaining a safe, structured, and welcoming shelter environment while supporting participants through crisis stabilization, emergency response, and the early stages of recovery.

Overnights, weekends, holidays, and on-call coverage may be required based on program needs.

Shift hours are:

Monday-Friday 7:00am-3:00pm, 3:00pm-11:00pm, 11:00pm-7:00am. Saturday & Sunday: 7:00am-7:00pm, 7:00pm-7:00am

This position collaborates with the Case Manager and Program Leadership to support participant safety, stabilization, individualized service plans, and successful transition into longer-term services. The Direct Care Advocate for our emergency bed program must maintain the security and confidentiality required for this specialized program while responding professionally to crisis situations, documenting participant activities, and ensuring the safe operation of the Emergency Bed Program during assigned shifts.

Program Service Delivery

• Provide compassionate, trauma-informed, survivor-centered care to participants entering the Emergency Bed Program.
• Maintain a safe, structured, secure, and welcoming emergency shelter environment that promotes participant safety, dignity, and stabilization.
• Supervise participant activities and daily routines while encouraging independence, healthy boundaries, and personal responsibility.
• Assist participants with immediate needs, including meals, hygiene supplies, clothing, and other basic necessities.
• Reinforce individualized safety plans and support participant stabilization goals in collaboration with the Case Manager.
• Build trusting professional relationships while maintaining appropriate boundaries with participants.
• Utilize trauma-informed de-escalation techniques to respond effectively to conflict, behavioral concerns, or crisis situations.
• Safely transport participants to medical appointments, behavioral health services, court appearances, employment, community resources, and other approved activities using Samaritan Village vehicles.
• Complete scheduled facility safety checks, room checks, and wellness checks while documenting observations according to agency procedures.
• Welcome and orient new participants entering the Emergency Bed Program and assist with the intake and transition process.
• Monitor the safety, security, and cleanliness of the facility and immediately report concerns related to the physical environment, security systems, or participant safety.
• Assist in coordinating participant appointments, transportation, enrichment activities, and life-skills programming.
• Support medication monitoring procedures, including documentation and…