Team Leader, Call Transfer

## Team Leader, Call Transfer Apply:
Orlando area:
Full time:
Posted Today:
R-130149
** We Put the World on Vacation
** Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The
** Call Transfer Team Lead
** will support, develop, train, and motivate all Call Transfer New Hires that are responsible for contacting, qualifying, and scheduling prospective customers for an opportunity to travel and tour applicable resort destinations that graduated from the New Hire training. Model and strengthen these sales associates to be fully trained and supported to be successful in their new role which will ultimately decrease turnover and greater buy in from all associates.

** How You'll Shine:
*** Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and participate in providing formal training (40%)
* Provides coaching, advice and guidance based on live monitoring findings, and delivers performance feedback to associates (40%)
* Audits representatives’ phone calls, observing performance, techniques, and application of guidelines and procedures (10%)
* Supports the floor by taking over representatives calls when needed.
* Participates in meetings and trainings or other designated special projects as assigned by department management (5%)
* Tracks critical data used to generate weekly or monthly reports on the performance of sales representatives (5%)
* ** Ability to work evenings and weekends
** Travel Requirements  0%    
** What You'll Bring:
** Education  High School diploma or equivalent    Training Requirements
* Contact Center experience or Sales/Reservations environment equivalent.
* Leadership knowledge
* Sales skill
* All associates are responsible for ensuring that they remain up to date on all required courses.
* Auditing, coaching and mentoring new representatives.  Knowledge and Skills
* Enhanced Sales Performance:
Utilize tools such as one on one coaching and controlling quality in efforts of providing feedback for agent development
* Reporting:
Provide and review concise reporting to monitor agent and business unit development
* Training Programs:
Communicate instructions and expectations of job duties. Provide follow-up training and group huddles for present and future business needs.
* Understand and drive the production environment:
Can positively manage the challenge of production day in and day out.
* Willing to work a flexible schedule to suit the needs of the business
* Must possess strong customer service skills
* Proven sales and/or closing ability

Technical Skills
* MS Outlook, MS Word, MS Excel
* SharePoint & AI Technologies
* Noble Telemarketing System
* Salesforce Data Management System Job Experience
* Minimum of 1 year call center, telemarketing, customer service experience in a contact center, (preferably within Wyndham Contact Center)  Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
** How You'll Be Rewarded:
** We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:
**
* Note:

Temporary and/or…