ServiceNow Developer

## Service Now Developer Apply:
Orlando, FL (Main Campus):
Full time:
Posted Today:
End Date:
October 15, 2026 (6 days left to apply):
R114353
** University Operations:
** The University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

Visit our website or follow us on Facebook and Instagram to learn more.  
** The Opportunity**:

University Operations is seeking a Service Now Developer responsible for designing, developing, and supporting enterprise service management solutions on the Service Now platform. This position serves as a hands-on developer and technical subject matter expert responsible for platform development, workflow automation, integrations, troubleshooting, and continuous improvement. Working collaboratively with stakeholders across the university, the successful candidate will leverage Service Now's low-code capabilities whenever possible while developing scalable custom solutions to meet complex business needs.  

Classification

Title:

Application Programmer III  
** Responsibilities:
** Service Now Development
* Design, develop, configure, test, and maintain Service Now applications, workflows, forms, portals, and platform components.
* Develop solutions using JavaScript, Glide APIs, HTML, CSS, and related technologies.
* Build and maintain automated workflows using Flow Designer and Workflow Editor.
* Develop custom solutions while promoting platform stability, maintainability, and upgrade readiness.

Integrations & Automation
* Design, develop, and support REST and SOAP integrations with enterprise systems.
* Build and maintain Integration Hub solutions, import processes, transform maps, scheduled jobs, and data integrations.
* Implement secure and reliable integration patterns, including authentication, monitoring, error handling, and data validation.

Platform Enablement
* Serve as a technical subject matter expert for Service Now modules including Incident, Request, Change, Problem, Knowledge, Strategic Portfolio Management (SPM), CMDB, CSDM, and Asset Management.
* Configure and enhance service catalogs, workflows, SLAs, assignment rules, and related platform capabilities.

Technical Support & Continuous Improvement
* Translate business requirements into technical solutions and implementation plans.
* Perform testing, troubleshooting, code reviews, deployment support, and production issue resolution.
* Evaluate platform releases, upgrades, and health assessments to ensure optimal performance and reliability.
* Develop reports, dashboards, metrics, and data analyses to support operational decision-making.
* Monitor platform performance, availability, security, and adoption, identifying opportunities for improvement.  
*
* Minimum Qualifications:

** Bachelor’s degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).  
*
* Preferred Qualifications:

*** Experience developing and supporting solutions on the Service Now platform.
* Proficiency with JavaScript, REST APIs, web services, and workflow automation.
* Experience with Flow Designer, Integration Hub, and enterprise system integrations.

Knowledge of IT Service Management (ITSM) principles and best practices.
* Experience with CMDB, CSDM, Asset Management, and Strategic Portfolio Management.
* Strong analytical, troubleshooting, and problem-solving skills.
* Experience developing reports, dashboards, and performance metrics.
*…