Domestic Operations Specialist

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To meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job related task with a positive attitude and a high degree of accuracy. To help fellow team members in your department as well as other departments when they may need it.

To build strong working relationships with our present client base.

Position Purpose

To meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To perform any job related task with a positive attitude and a high degree of accuracy. To help fellow team members in your department as well as other departments when they may need it.

To build strong working relationships with our present client base.

• Calculate weight, volume, or cost of goods to be moved.
• Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.
• Prepare shipping documentation, such as bills of lading, packing lists, dock receipts, or certificates of origin.
• Provide shipment status notifications to exporters, consignees, or insurers.
• Verify proper packaging and labeling of exported goods.
• Prepare invoices or cost quotations for freight transportation.
• Select shipment routes based on the nature of goods shipped, transit times, or security needs.
• Keep records of goods dispatched or received.
• Consolidate loads with a common destination to reduce costs to individual shippers.
• Monitor or record locations of goods in transit.
• Reserve necessary space on ships, aircraft, trains, or trucks.
• Negotiate shipping rates with freight carriers.
• Arrange delivery or storage of goods at destinations.
• Verify adherence of documentation to customs, insurance, or regulatory requirements.
• Determine efficient and cost-effective methods of moving goods from one location to another.
• Pay or arrange for payment of freight or insurance fees or other charges.
• Make arrangements with customs brokers to facilitate the passage of goods through customs.
• Recommend or arrange appropriate merchandise packing methods, according to climate, terrain, weight, nature of goods, or costs.
• Maintain current knowledge of relevant factors that could affect freight shipping.
• Provide detailed port information to importers or exporters.
• Arrange for special transport of sensitive cargo.
• Obtain or arrange cargo insurance.
• Complete customs paperwork.
• Arrange for applicable duties, taxes, or paperwork for customs clearance.
• Refer exporters to experts in areas such as trade financing, international marketing, government export requirements, international banking, or marine insurance.
• Assist clients in obtaining insurance reimbursements.
• Analyze shipping routes to determine how to minimize environmental impact.
• Arrange for transport, using various modes, to minimize carbon emissions or other environmental impacts.
• Recommend shipping solutions to minimize cost or environmental impacts.

• Calculate shipping costs.
• Explain regulations, policies, or procedures.
• Prepare documentation for contracts, transactions, or regulatory compliance.
• Coordinate shipping activities with external parties.
• Complete documentation required by programs or regulations.
• Verify shipping documentation.
• Analyze shipping information to make routing decisions.
• Identify opportunities to improve operational efficiency.
• Record shipping information.
• Examine documents to verify adherence to requirements.
• Confer with others to conduct or arrange operational activities.
• Recommend packing or shipping methods.
• Maintain current knowledge related to work activities.
• Arrange insurance coverage.
• Process documents for accuracy, requiring complex knowledge of customers, carriers, and procedures.
• Process operational data in software systems, identify concerns, and resolve with relevant groups.
• Identify the most logical routing methods based on customer requirements.
• Address complex or escalated customer questions regarding shipments, billing, status, services, carriers, etc.
• Track orders and shipments, assist with tracing, and handle complex domestic and international operations.
• Analyze and summarize operational reports; present information as needed.
• Interface with airlines, shipping, truck, and related carriers.
• Prepare information for quotes or address potential services; provide complex quotes.
• Ensure compliance with policies and safety standards; assist others in understanding operational items.
• Develop relationships with customers, assist with account management.
• Create and process invoices, review for accuracy, and assist with questions and payments.
• Perform other duties as assigned.

Education and Experience

2-7 Years of Freight Forwarding…