Service Operations Coordinator

Service Operations Coordinator – All Volusia & Flagler Heating & Air, LLC

We are looking for a highly organized and proactive Service Operations Coordinator to take full ownership of dispatch operations and parts/warranty administration. This is a key role in our service department, responsible for ensuring our technicians are scheduled efficiently, customers are kept informed, and all parts, warranties, and inventory records are managed accurately. This position requires a high level of independence, multitasking, and coordination across teams.

• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance

• Serve as the primary point of contact for all incoming service/dispatch calls.
• Schedule and dispatch service technicians using the most efficient routing and job prioritization.
• Monitor technician locations via GPS to track job progress and ensure schedule adherence.
• Notify customers of technician arrival times and updates.
• Check in technicians after service calls and update software records with detailed notes.
• Coordinate follow‑ups, report parts needed, and communicate next steps to internal departments.
• Schedule approved work orders (AWOs) and part replacements based on technician availability.
• Handle all dispatch‑related emails and ensure prompt responses.
• Coordinate with technicians on vehicle maintenance schedules.
• Participate in the monthly rotation of the company’s Emergency After‑Hours Line (additional compensation provided).

• Order and track all parts, materials, and equipment for service jobs.
• Ensure warranty parts are returned to the warehouse promptly by technicians.
• Maintain organized inventory records and assist in restocking when needed.
• Submit all warranty claims and track to ensure timely credit from vendors.
• Maintain detailed records of vendor transactions, including debits and credits.
• Register all system and labor warranties as needed.
• Maintain documentation of refrigerants/freon used according to compliance standards.
• Keep spreadsheets, calendars, and paperwork up to date with accurate data.

• Support management with administrative tasks and project coordination as directed.
• Maintain digital and physical filing systems on a daily basis.
• Assist with special initiatives or reporting as required.

• 2+ years of experience in a similar role (dispatch, service coordination, parts/warranty administration).
• Excellent organizational and multitasking skills.
• Strong communication and customer service abilities.
• Proficient in scheduling software and Microsoft Office (Excel, Outlook, Word).
• Highly detail‑oriented and self‑driven.
• Experience in the HVAC, plumbing, or service industry is a strong plus.

• Competitive pay, based on experience.
• Health, dental, and vision insurance.
• Paid holidays and vacation.
• Opportunities for training and career advancement.
• Additional compensation for after‑hours phone duty.

Salary: $92,000 – $132,900 (DeLand, FL)

Apply Today:
If you're a proactive, detail‑oriented professional ready to take ownership of service operations, dispatch, and warranty coordination — we want to hear from you!