Supervisor, Business, Business Administration

Ormond Beach Marketing Administrati Full time Clerical Ormond Beach, FL, US

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

This position is responsible for supporting the sales effort by assisting in generating revenue and increasing the retention of sales while staying in compliance with all Company Policies, Business Rules and Government Requirements, and in a manner which results in satisfied owners.

• Supervise all aspects of Operations to ensure tasks are being performed accurately and expediently.
• Provides assistance such as technical guidance and training. May lead project teams and supervise assignments.
• With guidance of their manager, executes on promotion, advancement, corrective action and termination.
• Plans and monitors appropriate staffing levels, timekeeping and overtime.
• Provide consistent performance evaluations to all staff members
• Hire, train and supervise contract staff on all contract types and contract standards
• Maintain full working knowledge of department applications;
  Journey, Oracle, Salepoint, Navigator, Payment Gateway
• Report on team metrics to evaluate department performance in productivity and quality
• Data entry and validation between sales reporting on a daily/weekly/monthly basis
• Ensures compliance with all Contract Standards/Business Rules and enforce all requirements of WVO's Standard Operating Procedures, PCI and PII policies. Implements and ensures tight internal controls are followed for the protection of the associates and company assets. Proactive partnering with sales, marketing and regional leaders to continuously analyze, and assess the development of current and new procedures. Collaborate to ensure all processes and regulations are followed.
• Assist with check in of touring guests, processing of contract documents, and dispersing of premiums if needed. May communicate, review, validate and approve month end close process including complete quarterly audits.
• Process new hire documents for all sales, marketing, and Operations associates and forward to HR contact timely. Maintain copies for personnel files at sales office and enforce wage and hour policies.
• May review commission payroll for accuracy. Notify appropriate departments at the Regional Office or Corporate Office of any discrepancies. Assist sales representatives with any commission or bonus errors.
• Ensuring that all information (proprietary, guest, applicant, etc.) is maintained with the highest level of confidentiality.
• Will act as a backup resource to support…