Customer Support Specialist

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Security First Managers, LLC is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law. Security First Managers, LLC complies with all applicable laws regarding non-discrimination and equal opportunity employment.

At Security First Managers, we're more than an insurance company. We're a team that shows up for our customers when they need us most. Whether it's answering a policy question, helping after a storm, or providing peace of mind during a stressful situation, our Customer Support Specialists play a vital role in creating exceptional customer experiences every day.

If you're a people person who enjoys solving problems, learning new things, and making someone's day a little easier, we'd love to meet you.

No two days are exactly the same, and that's what makes this role exciting. You'll:

• Be the first point of contact for policyholders, agents, contractors, mortgage companies, and vendor partners.
• Answer customer questions related to policies, billing, underwriting, and claim status.
• Deliver friendly, accurate, and timely support through phone, email, and other communication channels.
• Work toward first-contact resolution whenever possible, helping customers get the answers they need without unnecessary transfers or callbacks.
• Utilize industry-leading technology and customer support tools to create positive customer experiences.
• Support agency partners and contribute to service excellence goals.
• Process customer correspondence and fulfill service requests.
• Learn and apply underwriting, claims, and policy guidelines to assist customers effectively.
• Participate in training and development opportunities to expand your knowledge and skills.
• Support customers during severe weather events, natural disasters, and other critical situations when they need us most.
• Help us maintain a culture built on professionalism, collaboration, and exceptional service.
• Seek opportunities to go above and beyond, surprising and delighting our customers

• High school diploma or equivalent
• One (1) year of contact center environment or customer service experience
• OR an equivalent combination of education, certification, training, and/or experience

• May be required to possess a valid state of Florida driver’s license
• Florida property & casualty (P&C) 440 license or ability to obtain within 90 days of employment
• Insurance industry designations or trade certifications

• Prior property & casualty underwriting experience
• One (1) year industry experience
• Bilingual (English / Spanish)

We're serious about our work—but we also believe work should be enjoyable.

Our offices were designed with our team members in mind and includes:

• State-of-the-art fitness center
• Complimentary chef-prepared lunches monthly
• Beautiful walking trail around our offices
• Team Member appreciation events throughout the year
• Hybrid work environment that supports collaboration and flexibility
• Food truck events featuring local favorites
• Professional development, mentoring, and continuing education
• Competitive benefits package including medical, dental, vision, paid time off, 401(k), and more

At Security First, you'll find a collaborative culture where people genuinely enjoy working together and where your expertise is valued.