Medical Secretary - Primary Care

Medical Secretary - Primary Care page is loaded## Medical Secretary - Primary Care locations:
US-FL-Ormond Beachtime type:
Full time posted on:
Posted Yesterday job requisition :
JR103621

Day (United States of America)
Medical Secretary - Primary Care This individual will perform medical secretarial duties which include typing, data entry, answering telephone, making calls, taking messages and various administrative duties, as assigned by Supervisor or Manager.

- High School Diploma or GED equivalent required  - Prior medical office/front desk experience preferred  - Excellent organizational and communication skills    - Assist in the coverage of absent co-workers.  - Assist in obtaining, copying, and/or scanning medical records as needed.  - Maintains knowledge of scheduling criteria for all procedures within department.  - Works at a fast pace and maintains accuracy of details.  

- Schedules patient visits in a timely manner, ensuring that appointments along with all information are complete and accurate.  Coordinate appointments as needed with other locations.  - Answers phone and provides excellent customer service.
- Follows through with any problems or questions in a timely manner, by understanding and using resources available for problem solving in a diplomatic and tactful manner.  - Accurately answers questions by maintaining a good knowledge base and utilizing other resources as needed.  - Communicates identified problems to appropriate supervisory personnel and participates in corrective action.  - Ensures and adheres to strict confidentiality when handling patient charts, records, and scheduling information.  

- Attends all in-service programs and all departmental meetings as required.  - Utilizes the scheduling system to the fullest potential, using established procedures, and guidelines.  - Maintains up-to-date knowledge and stays abreast of changes and updates as they occur.  - Assists with data collection.  - Creates accounts for new patients and updates accounts for previous patients in the registration system to ensure accurate services and account processing.  

- Accurately enters data into the system.  - Utilizes appropriate strategies, including phone calls and online databases, to verify the insurance coverage of scheduled patients, obtaining benefit information such as deductibles, co-payment, and co-insurance amounts.  - Collaborates with patients, staff, clinical departments, and referring physician offices to ensure that all necessary information is obtained from patients before their scheduled services.  

- Documents all information obtained during pre-registration activities to ensure patients’ accounts are complete for forwarding to other departments.  - Documents charts and/or system with activity comments to ensure appropriate account follow-up.  - Collects self-pay balances per department guidelines and posts collections to system.  - Ensures that all monies collected are secured or turned over to appropriate associates and cash drawers are balanced before closing.  

- Refers patients to for in-depth financial counseling when needed.  - Maintains a safe environment of care.  - Recognizes and addresses safety hazards.  - Reports any dissatisfied patients/family to management or police/security if necessary.  - Participates in professional development.  - Actively participates in educational in-services and eLearning courses as offered.locations:
US-FL-Ormond Beachtime type:
Full time posted on:
Posted Yesterday
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