Resort Operations Manager- OBC

Looking for a dedicated, knowledgeable leader to join our Management team at our Outrigger Beach Club property in Ormond Beach, FL!

Work Type:
Full-time, salaried position.

Work Schedule:

9AM-5PM.

Must be available to work on the weekends, specifically on Saturdays.

Experience working with timeshares and HOA board meetings is preferred.

Robust benefits package available.

Lemonjuice Solutions invests in fractionally owned real estate and upgrades the property to the highest and best use for today’s environment. We reimagine the ownership, governance, and operations of the properties.

A dynamic and highly organized Resort Operations Manager, to drive the reimagination project plans with clear goals, plans and restructuring processes and regular updates to stakeholders. You will be responsible for creating and executing detailed ADA training, project plans for acquisition, integrations and restructuring with clear identification of resources, dependencies, risks and milestones. You are creative, detail oriented with a passion for working cross-functionally to accomplish the restructuring goals.

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people use and govern excellent undervalued properties.

Your place within this exciting area of travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. Lemonjuice is a place where you can craft your own path to success.

• Build institutional and industry knowledge regarding ADA by leveraging the appropriate internal and external resources.
• Develop and implement SOP’s and team member training relating to Guest Experience, Owner Engagement, and ADA/Accessibility issues.
  • Training all employees, Awareness, Etiquette, Best Practices, Safety Plan.
  • Accessibility evaluation of the property; create a standardized evaluation form for each resort.
  • Add ADA evaluation as a service to other properties.
• Evaluate and implement applicability of the ADA and HUD accessibility provisions in the timeshare, condominium, mixed use, and commercial environments that we manage.
• Work with resort managers to develop programs for guests.
• Guest communication from first point of contact to check out. Digital check in/out texting platform, monitor customer counts/trip advisor comments.
• Participate in the new project on-boarding team to perform initial property and process evaluation relating to Guest Experience, Owner Engagement, and ADA/Accessibility issues.
• Support Rhea implementation and training initiatives.
• Participate on Project Management owner communications team.
• Assist project managers during property acquisitions, deed swaps, interval purchases. Help develop written processes for employees (SOP).
• Support Resort Operations team when on-site staffing support as needed.
• Training Individuals at various properties requiring traveling up to 10% of the time.
• Assist the Project Managers at assigned target property transformation and integration process.
• Coordinate cross-functional activities and decisions with other Lemonjuice teams and vendors.
• Assist the Project Manager with support with project plans and teams to ensure goals and timelines are met.
• Proactively oversee and evaluate operation project activities, build contingency plans, and timely execute corrective action to mitigate risks.
• Communicate project status to senior management and other stakeholders.
• Monitor the process for potential opportunities and issues and elevate as needed to ensure the best outcomes.
• Contribute to the evolution and improvement of the reimagination process by providing feedback and sharing ideas that will increase owner value, drive efficiency, or enhance our technical capability.
• Ability to manage and negotiate within the parameters of legal documents such as contracts, rules, bylaws, etc.
• The ability to negotiate across disciplines.
• Assist the management projects within projected budget and timeline.
• Ability to prioritize multiple demands from various projects and…