Store Protection Specialist

Overview

Store Protection Specialist at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We provide high-quality brands and on-trend merchandise at extraordinary savings, with a focus on a fun and exciting treasure hunt experience for customers.

As part of our team, you will experience the following benefits and commitments: success, career growth, teamwork, and a strong emphasis on Diversity, Equality & Inclusion and community involvement.

General Purpose

This position provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist greets customers in a courteous manner, demonstrates command presence, and monitors the Code 50 package inspection policy. Walks the sales floor to identify and address potential theft indicators as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage.

Embraces company values and protects the Ross treasure.

Essential Functions Maintaining Safe & Secure Environment

• Understands that safety is the number one priority and practices safe behaviors in all duties, assisting Store Leadership in maintaining a safe environment for Associates and Customers.
• Provides visible command presence, greeting customers with eye contact at store entrances/exits and on the sales floor in company attire, monitoring for potential safety issues.
• Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships

• Provides great customer service by greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
• Treats all Customers and Associates with respect.
• Demonstrates courtesy, friendliness, and professionalism; recognizes Associates using company recognition programs.
• Interacts with internal and external partners, which may include conference calls, district meetings, educating Associates, and providing recognition.
• Other duties as assigned to support Loss Prevention initiatives.

Personal and Store Brand

• Represents and supports the Company brand at all times.
• Maintains a professional appearance in accordance with Company dress code.

Mitigating Theft & Fraud

• Monitors entrances/exits and the sales floor for potential theft by identifying suspicious behavior.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends; communicates findings to Store Leadership and Loss Prevention Leadership.
• Adheres to Company policy for external theft response.
• Executes Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage

• Increases store awareness of effective processes to minimize operational shortage; trains and educates Associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures for Customers and Associates.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• High School education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast-paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the Store team.
• Excellent Customer service skills.
• Proven ability to effectively resolve conflict.
• Must comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting, and/or drug and alcohol testing.

Physical Requirements / ADA

• Consistent timeliness and regular attendance.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Must be able to raise or lower objects more than 25 lbs. and perform upward pulling.
• Must be able to bend, stoop, or crouch as required by daily business needs.

Supervisory Responsibilities

None

Disclaimer

This job description summarizes primary duties and responsibilities and is not exhaustive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries:
  Retail

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