HVAC Install Manager

Description

Company: Total Comfort Services
Location: Ormond Beach, FL
Job Type: Full-time | In person
Reports To: General Manager / Operations Manager

Total Comfort Services is part of Seacoast Service Partners, a growing service platform supporting leading HVAC, plumbing, refrigeration, and related service companies across Florida. We are focused on building strong local teams, delivering quality service, and creating growth opportunities for the people who represent us in the field.

At SSP, our core values guide how we work every day:
Working Together, Safety Above All, Integrity & Trust, and Results & Growth.

Total Comfort Services is seeking an experienced HVAC Service Manager to lead our service and maintenance technicians, provide technical guidance, and oversee daily department performance. This role combines hands‑on HVAC expertise with team development, customer service, and operational management to deliver quality work and support profitable growth.

• Lead service and maintenance technicians, coordinate daily workloads, and keep scheduled calls and backlogs current.
• Provide technical troubleshooting support and assist the Sales and Installation Departments with complex HVAC questions, equipment startup, and service issues.
• Inspect selected completed service and installation jobs for workmanship, efficiency, proper procedures, and customer satisfaction.
• Develop technician training plans, coordinate NATE and manufacturer training and testing, and report quarterly on training and certification progress.
• Conduct semiannual technician performance evaluations and hold team meetings at least monthly to review results, address challenges, and recognize achievements.
• Support recruiting, initial interviews, hiring, and onboarding in coordination with management and company screening procedures.
• Resolve customer concerns professionally and coach technicians on clear communication and service recommendations.
• Promote appropriate repairs, replacement opportunities, lead generation, and Energy Savings Agreements based on customer needs.
• Monitor department productivity, labor utilization, travel time, and costs; review performance and job records with the General Manager weekly.
• Review service invoices, technician time records, and material and equipment documentation for accuracy and completeness.
• Coordinate parts needs with the Parts Coordinator, verify truck inventory monthly, and oversee proper storage and use of equipment and materials.
• Coordinate vehicle maintenance with Fleet Maintenance and monitor fuel usage, GPS activity, and vehicle condition.
• Maintain technical reference materials, share manufacturer updates, and ensure compliance with applicable codes, safety standards, and company procedures.
• Help technicians use required software and electronic tools, and work across departments to keep jobs moving efficiently.

• Quality repairs and installations with fewer repeat callbacks.
• Technicians who develop their skills, maintain required certifications, and meet performance expectations.
• Satisfied customers and timely resolution of service concerns.