House Manager

Overview

McCarthy & Stone is seeking a House Manager to lead their estate at Earls Grange, Burscough, Lancashire. The role involves mult-tasking, customer service, and event facilitation to enhance residents' quality of life.

Hours:

35 hours per week Monday to Friday, throughout the year.

Salary: £26,317.20 actual plus benefits and bonus.

• Group personal pension
• Life assurance
• Employee Assist Scheme
• Flexible working hours
• Generous annual leave (starts at 25 days, increases to 28 days plus bank holidays)
• Discounted gift cards and eGifts through benefits platform

• Welcoming new homeowners and supporting them to settle into their apartments.
• Providing a professional front‑of‑house service and dealing with visitors in a friendly manner.
• Serving as the first point of contact for all homeowners, offering help, support and advice.
• Co‑operating with partners and suppliers to ensure the smooth running of the estate.
• Representing McCarthy & Stone for homeowners’ families and friends.
• Handling homeowner issues sensitively, maintaining confidentiality and respecting privacy.
• Managing the development’s gardens and grounds efficiently, ensuring safety and pleasant environment.
• Facilitating social interaction and encouraging homeowners to enjoy retirement.
• Ensuring all health and safety requirements are met.

• Excellent communication skills with a “can‑do” attitude.
• Extensive experience in professional customer‑service oriented roles.
• Professional approach with high quality standards.
• Thrives in a busy, varied role where every day is different.
• Resilient and effective problem‑solving skills.
• Basic health and safety awareness (advantage).
• Computer literacy (Microsoft Word and Outlook).
• First aid qualifications preferred; training will be provided if required.

McCarthy & Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

McCarthy & Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship.