Customer Service Assistant

Job Details

• Pay: £13.63 per hour
• Hours of Work:
  Monday to Friday 8:30am – 4:30pm or Monday to Friday 9:00am – 5:00pm
• Duration:
  Temporary (2 months)
• Benefits:
  Weekly pay, free parking, modern office environment, full training provided, friendly team environment, canteen facilities

As a Customer Service Assistant
, you will be the first point of contact for members of the public, handling inbound enquiries via telephone, email and face‑to‑face interactions. The role includes gathering relevant information, directing enquiries to appropriate internal departments, updating internal systems, carrying out data entry duties, supporting administrative processes, booking appointments, handling complaints professionally, and working to agreed service standards.

• Previous customer service experience
• Empathy and a customer‑focused approach
• Excellent written and verbal communication skills
• Ability to gather accurate information from customers
• Strong organisational skills
• Ability to work effectively in a busy environment
• Experience handling telephone, email and face‑to‑face enquiries as a Customer Service Assistant

• PC literacy and confidence using Microsoft Office applications
• Experience updating databases or CRM systems
• Previous public sector or local authority experience
• Administrative support experience

• Immediate start available
• Office‑based role
• Temporary assignment for approximately 2 months
• DBS check may be required
• Multiple vacancies may be available
• Full training provided
• The successful Customer Service Assistant will be expected to maintain confidentiality and professionalism when handling sensitive information

Office based in Ormskirk
. Commutable from Ormskirk, Aughton, Burscough, Skelmersdale, Southport, Maghull, Rainford.

Front of House Assistant, Customer Service Representative, Customer Service Administrator, First Line Support Advisor