2nd Line IT Engineer

Salary: £28,500 - 28,500 per year

• Minimum 2–3 years experience in a technical support role, ideally in an MSP or similar environment.
• Strong technical knowledge across Microsoft 365, Windows Server, Active Directory, desktop support, and basic networking.
• Experience with RMM tools and ticketing systems.
• Comfortable resolving complex issues independently.
• Calm under pressure and able to manage competing priorities.
• Strong written and verbal communication skills.
• Certifications such as CompTIA, Microsoft, or networking credentials are desirable but not essential.

• Take ownership of escalated service tickets and ensure timely, effective resolution.
• Troubleshoot and resolve technical issues across endpoints, servers, cloud, and networking.
• Manage incidents and service requests within agreed SLAs.
• Assist with onboarding of new users, sites, and services for existing clients.
• Provide onsite support where required.
• Identify and elevate recurring problems or critical issues to senior engineers.
• Support and mentor junior members of the service desk team.
• Work closely with the 1st line and project teams to ensure consistent service delivery.
• Contribute to internal documentation, knowledge base, and technical processes.
• Deliver clear, helpful updates to clients throughout the ticket lifecycle.
• Provide guidance and reassurance, ensuring a professional and responsive service.
• Build positive client relationships through excellent service and communication.

• Active Directory
• Cloud
• Support
• Microsoft 365
• Network
• Windows
• Office 365

We are hiring an IT Engineer for a hands‑on role in our busy MSP environment, where you will work across desktop, server, network, Microsoft 365, and cloud services. You will be part of a team that values service quality, client communication, and continuous improvement, with opportunities to support onboarding, mentor junior colleagues, and contribute to internal processes. The role is based in person and offers a salary of £28,500 per year, along with benefits including canteen, company events, company pension, free parking, gym membership, on‑site parking, and private medical insurance.

last updated 28 week of 2026