Front Desk Receptionist

Position Summary

The Front Desk Receptionist welcomes patients and visitors by greeting each person with a smile, in person or on the telephone; deeply understands insurance requirements; and is comfortable having financial conversations with patients. The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

• Maintains patient accounts by obtaining, recording, and updating personal and financial information for accurate and timely billing.
• Optimizes patients' satisfaction by clearly communicating insurance benefits and expected time of service payments.
• Manages clinic flow by notifying providers of patients' arrival; reviewing service delivery compared to schedule; and reminding providers of service delays.
• Maintains business office inventory and equipment.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Perform audits on physician schedules to capture and correct any scheduling discrepancies.

The above duties and responsibilities are a partial list of required responsibilities, duties, and skills. Other duties may be added, and this job description can be amended anytime.

• Detail-oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines