Service Tech​/Advisor

Service Tech / Advisor – Trek Bicycle (Trek Store Oro Valley)

Summary: As a Trek Service Technician/Advisor, no one day is the same as the last. This role focuses on caring for bikes so their owners love riding them. You’ll troubleshoot repairs, service all kinds of bikes on the spot, install accessories selected by customers, and be the first to have your hands on brand new models before they hit the sales floor.

Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager and serves as the face of the department to customers when the Service Manager is not available.

• Self‑motivation, a positive, team‑focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top‑notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

• Flexible and fun company culture
• Competitive health care/PPO & HDHP medical plan options, dental & vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition reimbursement up to $15,000 (undergraduate & masters)
• Employee discounts on all products
• Deep partner retail discounts

Entry level

Full‑time

Information Technology

Sporting Goods Manufacturing, Retail, and IT Services and IT Consulting

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E‑Verify employer.