Systems Specialist

Join our growing team and make a real impact every day at Golder Ranch Fire District!

Benefits for this position:
We have an amazing benefits package, worth approximately 35% of your salary!

Arizona State Retirement System (ASRS) with up to 12% match

Medical, Dental, Vision, and Life Insurances Paid Time Off (PTO) accrual at 10 hours per pay period (260 hours per year), and 12 Paid Holidays annually (birthday included)
District paid concierge healthcare service for you and your family

Opportunity for continued education reimbursement

Option to participate in additionally self-funded retirement plans and a variety of supplemental insurance plans

The best benefit of all is our people! Join an amazing team of dedicated colleagues and courageous first responders who serve our community with commitment and heart. This is more than a job — it’s an opportunity to be part of a collaborative, mission-driven organization where you’ll work alongside people you genuinely enjoy while making a direct impact on public safety and community well-being.

Job Summary:

The Systems Specialist supports the District’s information technology environment to help ensure reliable, secure, and effective technology services for members and District partners. This position provides technical expertise and responsive customer support while contributing to the availability and effective operation of the District’s technology systems and resources. This position participates in an on-call rotation to support the District’s 24/7 operations.

Duties/Responsibilities:

Provides Tier 1 and 2 helpdesk support for hardware, software, telecommunication systems, internet, intranet, and network/LAN problems; troubleshoots and resolves service requests or escalates issues as appropriate and updates tickets accordingly.

Monitors and maintains comprehensive back-up protocol of all electronic data.

Reviews, analyzes, modifies, installs, and debugs operating and application systems.

Performs primary imaging and PC replacement function for the Fire District.

Monitors IT infrastructure and application components for proper operation within established performance, function, and availability expectations.

Assists with monitoring and maintaining virtualization technology, hypervisors, and virtual machines.

Performs troubleshooting to include hardware, software, security malware, and virus issues.

Consults with employees to ensure efficient use of computer-related software.

Assists in establishing and maintaining user accounts, files, and rights.

Works with vendors for software support and problem resolution.

Develops, updates, and maintains clear documentation of IT processes and functions.

Performs other duties as assigned.

Core Competencies:

Technology and Systems Proficiency – Ability to apply an intermediate level of technical knowledge and skills across computer hardware and software, applications, networking and wireless technologies, and related technology systems and environments. Demonstrates proficiency in the use of technology and the ability to learn and apply technical information effectively.

Problem Solving and Judgment – Ability to analyze technical issues, identify root causes, evaluate alternatives, and determine appropriate solutions. Exercises sound judgment, critical thinking, and initiative when addressing technical challenges and minimizing operational disruption.

Technical Communication and Customer Service – Ability to communicate technical information clearly and professionally to individuals with varying levels of technical knowledge. Demonstrates responsiveness, patience, and a service-oriented approach while building positive working relationships with others.

Adaptability and Continuous Learning – Ability to adapt to changing…