IT Resident Tech Support

At Splendido, we are seeking a highly service‑oriented, hands‑on resident IT support professional who enjoys working directly with people and making technology accessible, welcoming, and easy to use.
This is a full‑time, hourly, 100% in‑person position that requires flexibility to work weekdays, and holidays as needed within a luxury senior living environment.

• Communicate effectively with all residents and employees using appropriate technical language for the audience through oral/written communication.
• Establish and maintain relationships with residents and coworkers to help work through resident technology needs with patience and understanding.
• Commit to service work, fostering an enjoyment of learning with and from each other, and sharing the knowledge gracefully.

• Communicate effectively with all residents and team members through oral/written communication/
• Establish and maintain relationships with residents and coworkers to help work through their technology needs with patience and understanding.
• Maintain up-to-date knowledge of AV equipment and supervise contract‑based installations.
• Assist with coordinating vendor maintenance and installation.
• Set up, configure, test, maintain, monitor, and troubleshoot teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment.
• Respond to incoming calls, helpdesk tickets or emails regarding AV software/hardware problems.
• Document instances of AV equipment failure, repair, installation, and removal.
• Handle incoming booking requests for AV equipment and setup.

• Evaluate and communicate with residents using technical language suitable to their needs.
• Provide basic resident technology support of personal applications, Wi‑Fi, email, smartphones, desktops, laptops, tablets, iOS devices, Android devices, printers, smart home, and resident portal.
• Host basic resident technology training classes.

• Provide first‑contact onsite support to ensure courteous, timely, and effective first‑level resolution of end‑user issues.
• Perform hands‑on desktop fixes, installs, and upgrades.
• Perform moves, adds, and changes (MAC) requests.
• Perform preventative maintenance and remote support when needed.
• Deliver software application training programs.
• Create and communicate training schedules in consultation with departmental decision makers.
• Assist vendors with onsite support requests.
• Identifies areas for improvement, proposes possible solutions, and participates in data collection and process changes as part of the Quality Assurance Process Improvement process.

• BA degree in Information Technology or equivalent experience.
• Strong knowledge of PC hardware and software.
• Basic knowledge of servers (maintenance and organization).
• 1 year of technical IT experience.
• Strong commitment to customer service.
• Effective oral and written communication skills.

• Additional language, certification, etc.

Mather offers a competitive benefits package.*

Team members are eligible for:

• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn‑as‑you‑go” plan that rolls over year to year, offering long‑and short‑term flexibility.
• A 401(k) program with per pay‑period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits‑eligible team members can take advantage of:

• Medical,…