Store Support, Customer Service Rep

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• Associates in Store Support positions are responsible for a variety of non-sales functions.
• This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services.
• Direct customer or vendor interaction is sometimes required for these positions.
• Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.
• Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills.
• They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities.
• Specific positions may include:
  Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Not Applicable

• Full-time

• Consumer Services