Manager of Media Services and Event Production

The University of Maine System is seeking a Manager of Media Services and Event Production to lead audiovisual, classroom, and event technology services for the University of Maine and the University of Maine s position provides operational leadership for a customer-focused team supporting technology-enabled classrooms, conference rooms, and event spaces on the Orono and Machias campuses.

The manager is responsible for the reliability and continuous improvement of classroom and event technology services, the quality of the user experience, and the successful production of high-visibility University and external events. The role combines people leadership, service management, audiovisual operations, live event production, and cross-functional collaboration across UMS IT and campus departments.

This is an on-site position supporting the Orono and Machias campuses. Regular travel between campuses is required. The work involves evolving technology, tight schedules, shifting priorities, and time-sensitive live-event support. Work outside regular business hours, including occasional evenings and weekends, may be required to support University events and operational needs.

• Lead, supervise, coach, and develop a geographically distributed team of Media Services technicians and student employees.

• Oversee day-to-day audiovisual, classroom, web-conferencing, lecture-capture, digital signage, and event technology support, including incident response and service restoration.

• Establish service standards, response expectations, escalation procedures, scheduling practices, and consistent communication with faculty, staff, students, and external clients.

• Use feedback, service trends, and recurring issues to improve the classroom and event technology experience.

• Coordinate the operational lifecycle of installed technology, including configuration, preventive maintenance, repair-or-replace recommendations, refresh planning, asset management, and disposition.

• Coordinate Media Services participation in audiovisual installations and renovations, including scheduling, site access, testing, operational handoff, and acceptance.

• Lead audiovisual refresh planning in alignment with academic needs, equipment condition, available resources, and UMS IT standards.

• Direct the end-to-end production of high-visibility events, including town halls, leadership meetings, ceremonies, graduations, and hybrid or live streamed programs.

• Oversee technical production elements such as audio, video, lighting, streaming, graphics, contingency planning, and real-time troubleshooting, and serve as production lead when needed.

• Lead in-house media production, including event graphics, signage content, training videos, and post-production editing.

• Collaborate with Desktop Support, Classroom Technology, Facilities, vendors, integrators, and campus partners to coordinate troubleshooting, technology rollouts, and service improvements.

• Monitor performance and service metrics, manage competing priorities, and contribute to Campus Technology Services planning.

• Bachelor's degree or an equivalent combination of education and relevant experience.

• Five years of progressively responsible experience in audiovisual technology, live event production, classroom technology, or related technology services, including supervisory or team leadership experience.

• Demonstrated ability to lead a customer-focused technology service or support function across multiple locations.

• Working knowledge of audiovisual and learning-space technologies, including control systems, audiovisual-over-IP, lecture capture, digital signage, streaming, lighting, and live production.

• Demonstrated ability to supervise, coach, and…