Senior Implementation Consultant

The Senior Implementation Consultant is a highly experienced member of the implementation team who has multiple years of full-cycle implementation experience in the industry. The incumbent handles the most technical and/or complex implementation projects and/or designated project tasks. This position acts in a mentorship capacity to less experienced and/or new staff.

• Provide professional services such as consultation, software readiness, and education at ahigh level to clients on Tyler software products for the most technical and/or complex
• projects.
• Consult as a substantial knowledge resource on software products/solutions and demonstratesrelevant industry/product knowledge to present software features, components, capabilities,and functionality to offer new and creative solutions to meet client needs.
• Identify, define, analyze and document client business/workflow processes, data, and other systems for the most technical and/or complex projects.
• Define complex software requirements; perform proficient gap analysis; compare client requirements to software capabilities; identify and document any software, system and/or database issues/constraints and recommend existing and new changes/options to appropriate parties to meet client needs.
• Identify and consult with clients on recommended changes in client work processes as appropriate to ensure efficient software solution for the client’s needs.
• May identify and document complex business/technical requirements/specifications for specificsoftware design/development, forms, reports, interfaces, process, configuration and other relevant changes.
• Act as a significant knowledge resource in consulting with the client, the Project Manager,management, technical staff and other relevant parties; communicate complex technical and business information, requirements and issues; drive timelines and research new solutions as appropriate to resolve issues.
• Partner closely with software development and management to collaborate on ideas, changes,resolutions, software improvements, etc. as needed.
• Anticipate issues, determine root cause, proactively research and apply knowledge to resolvenew issues and/or the most technical and/or complex issues.
• Contribute significantly to process improvement initiatives. Present new ideas to management on implementation approach and product improvements. Contribute to the implementation of these recommendations as needed.
• Mentor less experienced implementation team members.
• May assist sales as needed with pre-contract analysis or implementation knowledge asneeded.
• May consult with users to identify the proper data mapping process for the productconversion. Provide instructions to clients on proofing and analyzing data conversions from existing software to Tyler applications.
• May create custom reports or customize existing reports to satisfy client requirements.
• Keep up to date on administrative tasks such as documenting client issues, communicatingagendas, submitting trip reports, timesheets and weekly expense reports, and updatingsystems-related client activity.
• May assist QA staff with product testing or modification testing as required.
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Create both client-facing and internal documentation such as "quick tips" and "how tos".
• May participate in the annual User Conference. Facilitate user group discussion on assignedmodule/topic for the most technical and/or complex functionality.
• Occasional travel to client sites.
• Perform other duties as assigned.

The Senior Implementation Consultant must be able to:

• Demonstrate an advance knowledge and understanding of Tyler’s software…