Customer Service Representative - Water Division

This is an entry level position. Initially under close supervision, incumbents learn and perform routine administrative, secretarial, or customer service duties. As experience is gained, assignments will become more varied, complex, and difficult. Frequency of work being reviewed will lessen as the incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the senior level, but are not expected to function at the same skill level and exercise less independent discretion and judgment in matters related to work procedures and methods.

Work isusually supervised while in progress and fits an established structure or pattern.

Hourly Compensation Range: $23.44 - $35.98

Basic Hours of Work: Monday – Thursday, 8:00am – 4:30pm;
Friday 7:00am – 3:30pm

Prerequisite

Qualifications:

• High school diploma with business emphasis, or the equivalency thereof;
• Knowledge of basic math;
• Ability to accurately type at a minimum speed of 40 words per minute;
• Ability to proficiently operate 10-key adding machine;
• Ability to quickly learn Microsoft Word and Excel;
• Valid California driver license and satisfactory driving record.

General

Job Description:

• Receives and processes mail and payments from customers;
• Assists in the processing of customer utility billings;
• Assists with web and electronic-payment processing;
• Performs receptionist duties, including answering telephone and personally answering inquiries or directing callers to staff qualified to provide answers;
• Provides information and assistance to customers regarding their accounts and/or creating a new account;
• Provides information and assistance to Agency field personnel regarding customer account information;
• Provides information and assistance to approved external parties as it pertains to customer accounts
• Prepares documents for mailing or courier delivery, including envelope stuffing, addressing and postage;
• Routine clerical work, including filing, classifying and indexing records, copying, etc.;
• Researches customer account and/or application problems as directed;