Health Information Office Coordinator

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Join to apply for the Health Information Office Coordinator role at Feather River Tribal Health, Inc.

Position Summary

This is a multi-faceted position requiring expertise in a variety of areas within Health Information. Under the direction of the Health Information Director, in addition to regular work responsibilities, the HIOC assists the HI Director with the management and day-to-day departmental operations of the Health Information Department consistent with FRTH policy and procedure, standards of accreditation, regulatory agencies and requirements of the health care system.

Position Summary

This is a multi-faceted position requiring expertise in a variety of areas within Health Information. Under the direction of the Health Information Director, in addition to regular work responsibilities, the HIOC assists the HI Director with the management and day-to-day departmental operations of the Health Information Department consistent with FRTH policy and procedure, standards of accreditation, regulatory agencies and requirements of the health care system.

Essential Functions

• Under direction of the HI Director, ensure Health Information staff observes FRTH policies and procedures, standards of accreditation, regulatory agencies and requirements of the health care system.
• Responsible for working with HI Director on subpoenas and requests for information (ROI) received by the department to ensure timeliness of completion.
• Assist HI Director in monitoring department process and flow based on assigned duties; ensuring overall productivity is maintained and staff's performance meets department/FRTH goals and objectives. Monitors accuracy of work performed by Health Information staff.
• Support internal departments and staff by responding to and resolving issues/concerns. Uphold compliant environment and communication with internal, external and community associates.
• Plan, organize and assignment of work duties as necessary; support team in meeting goals and deadlines. Train new staff assigned to the department.
• Ensure time targets are met, i.e. chart completion, physician/clinical signatures, document turnaround, and visit closures.
• Provide customer service to patients and FRTH staff who present to request information from HI.
• Review patient records for timeliness, completeness, accuracy, and appropriateness of health data. Input missing data as appropriate.
• Communicate with providers, and other clinical staff, regarding deficiencies found on visit records, maintain log of communications and ensure deficiencies are corrected.
• Enter patient health data in Electronic Health Record accurately and assist with scanning when necessary.
• Route documents to the appropriate clinician's electronic desktop for signature, as required.
• Ensure phone calls within the department are answered within three (3) rings and voice mails addressed in a timely manner.
• Meets or exceeds established productivity standards while achieving or exceeding established requirements for accuracy.
• Maintains organization of patient health data in electronic systems.
• Routes health record requests to Release of Information (ROI) Associate.
• Maintains complete confidentiality of all patients' medical information.
• Follows up on aged consults pursuant to policy guidelines.
• Assists in the uploading of transcription into the EHR.
• At the time of hire, each employee will meet with their supervisor to set measurable goals and objectives that are a requirement for the position. These measurables will be monitored by the supervisor and reviewed during the introductory period. They will also be utilized in the annual performance evaluation. The measurables may change from year to year. The supervisor is responsible to notify the employee of any new measurables at the time of the performance review.

• Attend such trainings, meetings, and conferences as required by department and agency.
• Participates in quality improvement activities of the organization in order to integrate the use of EHR into the systems of the organization.
• Serves as supervisor under HI Director as required.
• Learn and implement electronic health information functions as they continue to evolve.
• Assist with a variety of duties in order to meet the needs of the department on an as needed basis.
• Assist in cross-training of staff and willingness to cover other department positions, as necessary.

• Ability to communicate clearly and concisely.
• Ability to establish and maintain effective working relationships with the public and…