Senior Credit Controller

Senior Credit Controller / Sales Ledger Supervisor

Sector:
Technology, Managed Services & Contract-Based Services

The Opportunity

Fresh People are recruiting for an experienced Senior Credit Controller / Sales Ledger Supervisor to join an established and growing business based in Orpington.

This is an excellent opportunity for a commercially minded finance professional who enjoys taking ownership of the sales ledger, managing customer relationships and ensuring effective credit control within a busy, contract-led environment.

We are particularly interested in candidates who have worked within industry, ideally across IT managed services, telecommunications, security, technology or similar businesses where recurring billing, service contracts and project invoicing form part of the finance function.

The successful candidate will combine strong hands-on credit control and billing experience with the ability to supervise a junior team member, improve processes and maintain accurate financial records.

Key Responsibilities

Credit Control & Debt Management

* Take ownership of credit control activities, managing high-value customer accounts and outstanding debt.

* Monitor aged debt, including 30-, 60- and 90-day balances, ensuring overdue payments are proactively managed.

* Produce and circulate weekly aged debtor reports, working closely with Account Managers to resolve outstanding balances.

* Monitor customer credit limits, conduct credit checks and respond to changes in customer credit ratings.

* Resolve complex payment queries and disputes while maintaining positive commercial relationships.

Sales Ledger, Billing & Invoicing

* Oversee the sales ledger, ensuring accurate and timely invoicing across multiple revenue streams.

* Manage project invoicing from initial sales order through to final invoice.

* Administer recurring service and contract billing, including amendments, additional charges, cancellations and notice periods.

* Review invoices for accuracy, investigating discrepancies before issue.

* Manage scheduled Direct Debit collections, customer mandates and associated banking administration.

* Ensure customer accounts and billing information remain accurate across relevant finance and operational systems.

Team Supervision & Process Improvement

* Supervise and support a Junior Credit Controller, providing guidance on queries, reconciliations and debt collection.

* Act as the escalation point for complex customer account and billing issues.

* Work collaboratively with the wider Finance team and operational departments.

* Identify opportunities to improve billing accuracy, credit control processes and cash collection.

Experience & Skills Required

Essential

* Proven experience in a Senior Credit Controller, Sales Ledger Supervisor or comparable finance role.

* Strong hands-on experience managing credit control and sales ledger activities within a commercial business.

* Previous experience supervising or managing a team member.

* Experience of contract-based billing, recurring charges and project invoicing.

* Strong working knowledge of Sage 50.

* Good Excel skills, including lookups, pivot tables and financial reconciliations.

* Experience handling customer billing disputes, credit limits and aged debt reporting.

* Excellent attention to detail, organisational skills and the confidence to manage competing priorities.

* A proactive, professional approach to debt collection, with strong customer communication skills.

Desirable

* Experience with in IT managed services, telecommunications, security or another contract-led service industry.

* Knowledge of aBILLity or a similar billing platform.

* Experience using Sage Intacct, Connect Wise, Autotask or Halo.

* Familiarity with Creditsafe or other credit risk management tools.

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