CCC Reactive Care Specialist Administrator

Main area Administration Grade NHS AfC:
Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job
-BHC-288-26

Site Central Court Town Orpington Salary £30,630 - £32,346 inc HCAS pro rata Salary period Yearly Closing 22/10/2026 23:59 Interview date 02/11/2026

Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.

Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.

Employees of Bromley Healthcare whose role maybe at risk will receive priority consideration.

Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.

Bromley Healthcare recognises the use of AI but job applicants are advised to ensure their applications are reflective of their skills, knowledge and experience. Where AI has been used in the job application this will need to be declared by the applicant explaining the type of AI used and its purpose, please use the supporting statement section to specify your use of AI.

CCC Reactive Care Specialist Administrator

Full-time hours 37.5 per week

The Reactive Care Specialist Administrator provides high-quality, safe and efficient administrative and call-handling support across Reactive Care services within the Care Coordination Centre (CCC).

Alongside CCC Administrator responsibilities, the post holder will develop specialist knowledge of the services they support, manage complex enquiries, work with increased autonomy and provide cross-cover to maintain service resilience and patient safety.

The role includes enhanced system access, including running front-end reports and building and managing clinics and diaries on EMIS.

Reactive Care operates 7 days a week between 08:00 and 22:00
, including weekends and bank holidays. Outside core hours, the post holder will use appropriate escalation pathways to manage risks, capacity pressures and patient safety concerns.

Working Pattern

This post works a four-week rolling rota.

Please note that the successful candidate will be required to work both Saturday and Sunday every week as part of their normal working week
, alongside allocated weekday shifts.

Please review the attached Proposed Roster Pattern before applying. Flexibility across service operating hours, including bank holidays, is required.

Interviews are expected to take place on Monday 2 November 2026.

Call Handling and Patient Contact

Provide a professional and compassionate first point of contact for patients, carers and healthcare professionals.

Manage inbound and outbound calls, appointments, enquiries and urgent messages, resolving issues where possible and escalating appropriately.

Administration

Undertake administrative duties including referral processing, appointment scheduling, data entry, record management and correspondence.

Maintain accurate records and ensure confidentiality and data quality standards are met.

Specialist Administration and Out of Hours Responsibility

Act as a specialist administrator with a strong…